Customer Service Representative (Phone & Video)Do you thrive on building positive customer relationships and enjoy helping others? Are you a clear and concise communicator with a knack for problem-solving under pressure? If so, we want to hear from you!The Role:In this exciting role, you will be the first point of contact for our valued clients, providing exceptional support through phone and video calls. You will be responsible for:Building Rapport: Establishing positive relationships with clients, actively listening to their needs, and demonstrating genuine empathy.Expert Communication: Clearly and concisely answering inquiries, explaining complex topics in a way that is easy to understand, and confidently presenting information.Problem-Solving Pro: Effectively addressing client concerns, troubleshooting issues, and finding creative solutions to challenges.Objection Handling: Confidently navigating objections and concerns with professionalism and patience, ensuring the client feels heard and understood.Process Navigation: Guiding clients through various processes, providing clear step-by-step instructions, and ensuring their understanding.Professionalism & Composure: Maintaining a professional demeanor throughout all interactions, even in challenging situations.Continuous Learning: Actively learning and staying up-to-date on company policies, products, and services.