Robert Half is currently seeking a motivated and customer-focused individual to join our team as a Government Call Center Representative. This position offers the opportunity to contribute to the efficient functioning of our government services and make a positive impact on the lives of our citizens.Responsibilities:Customer Service: Provide exceptional and courteous customer service to citizens inquiring about government services, programs, and policies via phone calls.Information Retrieval: Effectively navigate internal databases and resources to retrieve accurate and up-to-date information to assist callers with their inquiries.Problem Resolution: Address and resolve citizen concerns, complaints, and issues in a timely and efficient manner, escalating complex problems to the appropriate department when necessary.Documentation: Maintain detailed and accurate records of all customer interactions, ensuring that information is entered correctly into the system.Compliance: Adhere to government regulations and guidelines in handling sensitive information and maintaining confidentiality.Team Collaboration: Collaborate with team members and other departments to ensure a seamless flow of information and provide comprehensive support to citizens.