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Job description
RoadOne is growing again! We are currently seeking a full-time Customer Service Rep in our Joliet Illinois terminal, normal hours are Monday through Friday,7:00-4:00 with occasional overtime as needed.
Job Summary: The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries. The CSR communicates with customers on their freight in regard to delays or accessorials.
Essential Functions:
Perform prompt and complete data entry
Enter accurate customer orders in computer system
Monitor on-time performance for driver delivery and pick-up
Prepare tracking reports
Develop knowledge base of all customers
Develop relationships of all customers
Understand and abide by various customer requirements
Resolve customer problems promptly and efficiently
Understand the operations and rules of the various rail carriers and piers
Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur
Cooperate with Revenue Team to retain and/or develop business
Trace and monitor existing loads in the system to prevent problems from occurring
Other duties as assigned
Requirements:
Experience in intermodal transportation or import/export business preferred
Excellent communication abilities, both written and verbal
Excellent computer skills
Ability to effectively multi-task when necessary
Flexible; able to work in past-paced environment
Ability to work independently and make informed decisions
Associates degree or equivalent combination of education and relative experience
Ability to work long hours/swing shift hours if necessary to handle special customer requests
RoadOne provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All new hires must pass a pre-employment background check and drug screen.
Job Type: Full-time
Job Type: Full-time
Benefits:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
Consumer Services
$36k-45k (estimate)
02/15/2023
08/22/2024
roadone.com
CHARLESTON, SC
200 - 500
2013
Private
$50M - $200M
Consumer Services
RoadOne is an intermodal transportation and logistics company that provides transloading, warehousing and distribution solutions.
The job skills required for Customer Service Representative include Customer Service, CSR, Data Entry, Computer Systems, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.