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About ChildPlus
ChildPlus is the original and most widely used Head Start data management system. ChildPlus Software, a Procare Solutions company, has been focused on making the best Head Start software available since 1985, offering top-notch support and multiple training options with a dedication that can't be beat. Based in Atlanta, Georgia, ChildPlus Software’s goal is to simplify the day-to-day challenges of Head Start and early education operations with outstanding software, service, and support.
A little about the role…
The Customer Support Specialist will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a timely manner. This includes identifying the customer’s issues, and utilizing troubleshooting, researching, and excellent communication skills to complete each ticket.
What You’ll Do…
Requirements
Our Ideal Candidate will have…
Benefits
Why Procare?
Location
This position is based in our Atlanta, GA office. We are currently in a flexible hybrid in-office/remote working model based on business needs. The work schedule for this role is Monday – Friday 8:30 AM to 5:30 PM ET. Candidates must be willing and able to work in the office a minimum of 2 days per week.
Full Time
$51k-68k (estimate)
04/22/2024
05/11/2024
procaresoftware.com
DENVER, CO
100 - 200
1992
JOANN KINTZEL
$10M - $50M
IT Outsourcing & Consulting
Child Care Management & Daycare Software Procare Solutions is the number one name in child care software. For over 30 years, child care professionals have looked to us to provide comprehensive software with the power to manage every aspect of their center, enrich classroom and parent interactions, and automate the payment process. We save our clients time and money by streamlining core administrative functions while making life easier for administrators, teachers, and parents. Regardless of the size and structure of your organization, we connect your operations so you can focus on what matters ...
most better outcomes for the children in your care.
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The following is the career advancement route for Customer Support Specialist (ChildPlus) positions, which can be used as a reference in future career path planning. As a Customer Support Specialist (ChildPlus), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist (ChildPlus). You can explore the career advancement for a Customer Support Specialist (ChildPlus) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.