DC Department of Behavioral Health seeks an entry level (junior) Virtualization Engineer with experience administering and supporting VMware environments, Windows and Linux systems and performing routine/proactive monitoring, troubleshooting, management and upgrades of system hardware and software.

The Junior Virtualization Engineer duties include:

Provides day-to-day technical support for diverse physical and virtual hosting server platforms in datacenter environments. Monitors server performance and logs, identifies potential issues, analyzes and diagnose server problems and recommends corrective measures. Interfaces with application owners and system engineers to resolve system configuration issues, responds to concerns with virtual machine performance or operating system.

Performs server configuration and modification on different types of server platforms, both virtual and physical. Monitors server hardware components utilizing Dell OpenManage. Administers VMware virtual machines - deploy, configure resources, migrate, and performance monitoring. Monitors and responds to alerts generated by vRealize Operation Manager. Performs DHCP administrative functions such as configuration and modification of Dynamic Host Configuration Protocol (DHCP) scopes, and scope options. Will responsible for Active Directory administration, troubleshooting, and migration efforts.

Troubleshoots Domain Name System (DNS) and name resolution issues using of DNS queries and lookup, and DNS management console. Performs Operating System upgrades and migrations from diverse platforms using native or industry tools. Troubleshoots issues with both physical and virtual servers and provides the necessary technical corrective action and/or escalates to senior system engineers.

Conducts maintenance and support of agency servers. Provides technical support to other agencies technical staff on the issues related to servers, and operating systems - Microsoft Windows 2008/2012/2016/2019 and above, Red Hat Linux 6/7/8 and above server operating systems, etc..

Ability to analyze and good problem resolution skills to include root cause analysis, corrective action and possesses excellent listening skills with the ability to effectively communicate to customers and management. Works collaboratively within an integrated team with limited supervision to achieve the stated tasks and goals of the program.

Duties may include afterhours support to respond to support calls and/or on a scheduled rotation or work on day or night shifts.

Performs other related duties as assigned.

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CONTRACT JOB DESCRIPTION
Responsibilities:
1. Demonstrates working knowledge of technical and functional technology concepts
2. Provides recommendations for improvements to project standards.
3. Adheres to best practices and standards for the use of the products and services.
4. Interacts with the Program Director and other members of the team.
6. Function as a member of a technical team.
7. Function as a member of a technical project team.

Minimum Education/Certification Requirements:
Information Technology certifications or related field or equivalent experience