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Riverstone Logistics is Hiring a Director, Client Services Near Charlotte, NC
Company Overview
Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of Delivering Life's Best Memories.
RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.
Headquartered in Charlotte, North Carolina, RLX has currently about over 550 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.
Position Summary
The Director, Client Services will oversee the management of region-based operations. Achieve optimum labor and the least amount of overhead and resource costs. Oversee maximum efficiency in the design and output of processes and teams. Ensure deliverables operate at levels that meet customers' needs and established financial benchmarks. Formulate and recommend policies and programs that guide the Company in maintaining, retaining, and growing its competitive position and profitability. Direct activities so that approved deliverables are completed on schedule and within quality standards and cost objectives.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Line management of assigned location managers as required.
- Co-development and maintenance of all applicable RLX | Policies and Procedures
- Conducting location / site audits periodically to ensure upkeep of established standards.
- Develop and align functional goals with all sites serving appointed client.
- Review with team and report established KPIs to head of operations on a weekly basis.
- Communicate and direct all strategic RLX | Initiatives to employees within appointed function.
- Provide direct leadership in the Start-Up efforts for all new locations for appointed client.
- Work closely with resource development in the initial Motor Carrier recruiting effort as required.
- Ensure standard roles are filled with quality personnel through performance management system.
- Profit and Loss responsibility for assigned locations.
- Maintain strict accountability of all RLX.
- Lead in recruitment and interviewing of RLX employees.
- Provide direct feedback to line manager for all employees working within assigned function.
- Leading and holding accountable the DM’s/GM’s in adherence to RLX | Processes and Policies
- Oversight and responsibility for claims and chargebacks to mitigate company exposure on financials.
- Site Audits
- Weekly KPI communication regarding delivery metrics
Minimum Qualifications (Knowledge, Skills, and Abilities)
7 Years Experience with Final Mile Delivery Operations
2 Years Experience working within the industry associated with client
5 Experience working with project management tools ie. agile, ms project, etc
5 years’ Experience working with Motor Carriers and Warehouse Operations
Strong Oral and Written Communication skills
7 years’ experience in leading people
Basic proficiency in MS Excel, PowerPoint, and Word
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and manipulate various objects. Occasionally the employee will be expected to move boxes, and manipulate objects in various directions. This position may require extended work hours and travel.
Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.
Job Summary
Full Time
$153k-214k (estimate)
10/05/2023
04/24/2024
The job skills required for Director, Client Services include Leadership, Initiative, Project Management, Written Communication, Communication Skills, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Director, Client Services. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director, Client Services. Select any job title you are interested in and start to search job requirements.
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