Job Title: Banquet Server at the Rivers Casino

Job Summary: Our team is seeking a Banquet Server to ensure the highest level of service for our guests. The ideal candidate will demonstrate exceptional professionalism and courtesy, with a keen focus on prompt and efficient service delivery. As a Banquet Server, you will play a pivotal role in upholding our standards of excellence in hospitality, ensuring that every guest's experience is memorable and enjoyable.

Key Responsibilities:

• Adhere to the sequence of service for every guest, ensuring a consistent and high-quality experience.
• Set up banquet spaces and ensure cleanliness.
• Acquire in-depth knowledge of menu items, specials, and pricing, facilitating informed and helpful interactions with guests.
• Serve food and beverages at various banquet events on the Casino floor, providing attentive and efficient service.
• Take precise orders, maintaining a high level of accuracy and attention to detail.
• Demonstrate familiarity with the current wine list and exhibit a strong understanding of different wine varieties.
• Uphold and set examples of high standards in appearance and work ethic, contributing to a professional and polished work environment.
• Ensure a clean and sanitary work area at all times, emphasizing the importance of hygiene and cleanliness.
• Handle guest complaints or issues promptly and courteously, showcasing strong conflict resolution skills.

Qualifications:

• Outstanding interpersonal communication skills in English, enabling effective interaction with both guests and team members.
• Capability to work effectively under pressure, maintaining composure and delivering exceptional service during busy periods.
• Prior experience in a similar role is preferred.
• Friendly, cooperative, and helpful demeanor, with a commitment to maintaining a neat and well-groomed appearance.
• Ability to complete R.A.M.P. (Responsible Alcohol Management Program) certification.
• Strong teamwork skills, demonstrating a cooperative and supportive approach to achieving shared goals.
• Willingness to complete the pre-employment process and work flexible shifts, including weekends and holidays.

Physical Requirements:

• Must be able to lift up to 50 pounds frequently.

• Ability to consistently stand, walk, bend, and perform occasional lifting and pushing/pulling tasks within the specified weight limits.

The above duties and responsibilities are representative. Full job descriptions available upon hire.