Position: Banquet Server (Pittsburgh, PA)
Who Is Bottleneck Management?
Bottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, we've been about genuine people and genuine hospitality. We've grown into a crowd-pleasing hospitality juggernaut while continuing to hold our core values close to our hearts.
Core Values
Understand the wants and needs of others
Support others through words and actions
Empower each team member to excel
Enjoy each other, our guests, and our time at work
We believe it's our people that make us strong, so we're committed to finding driven, hospitable, upbeat, and intelligent teammates. Whether it's in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.
We offer a fun and supportive working environment, comprehensive benefits, 401k, a generous PTO plan, EAP access, and restaurant dining discounts.
Summary of Position
Our Banquet Servers are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry, and care about their team. Banquet Servers are responsible for positive guest interactions, while serving guests in a friendly and efficient manner. They play an integral role in ensuring our customers have exceptional dining and event experiences. Candidates must have open availability or at minimum be available evenings and weekends. No prior service experience needed; we are willing to train!
Primary Responsibilities and Duties
Essential Functions:
•Ready the station before opening and after closing shifts, and complete scheduled side work to enable full focus on guest care.
•Manage tables and ensure a positive guest experience.
•Set up all banquet function table linens, china, silverware, glassware, and center pieces.
•Serves all food and beverages to banquet guests.
•Clear away all dishes and items used in the service of a banquet, including the linens.
•Ensure the proper storage of all items from equipment to perishable foods.
•Maintain work areas in a clean and orderly fashion.
•Prepare for future events by folding napkins, filling condiments, and performing other duties as needed.
•Relieve other employees allowing for breaks during the shift.
•Take the initiative to greet guests promptly in a friendly and warm manner.
•Other duties as assigned.
Qualifications and Skills:
•Ability to work collaboratively in a fast-paced work environment.
•Ability to create memorable guest experiences.
•Quickly learn event menu and be enthusiastic about our offerings
•Ability to communicate clearly and professionally with guests, fellow team members, and management.
•Ability to work a varied schedule, including nights, weekends, and some holidays.
•Good judgment skills and adaptive attitude
•Must have all required food / alcohol certifications as designated by location
Our Ideal Candidate:
•Able to work under pressure in a fast-paced environment while meeting deadlines
•Quick learner and self-starter.
•Excellent written and oral communication skills.
•Good judgement skills and adaptive attitude.
Supervisory Responsibilities: N/A
Reports to: Catering Operations Manager
Department: FOH Operations
Work Environment/Physical Demand:
•Ability to work a flexible schedule, weekends are necessary.
•Must stand/walk for extended periods of time.
•Must be able to lift trays up to/approximately 30 pounds.
•Must be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
•Must have good hearing for accurate communication with Bottleneck Management employees and guests.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Bottleneck Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
An equal opportunity employer.