Summary: Establishes and maintains relationships with casino players, providing personal services in regards to promotions, reservations, special events and other customer care needs. Drives repeat visitation from higher worth customers. Builds relationships to instill loyalty to the property.
Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Ability to extend complimentary services in accordance with the approved comp matrix.
• Enrolls players in club program.
• Establishes personal relationships with new and existing players providing assistance as needed.
• In person, telephone, and digital outreach to identified segments of the player database to increase trip frequency, including coded and uncoded customers, and general customer service calls to build relationships and visitation.
• Demonstrates professional, engaging, and effective telesales skills and production.
• Assists with the administration of promotions and special events as requested.
• Assists with making arrangements for club members in regard to reservations, arrival times, off-site and other accommodations if required.
• Handles difficult situations in a calm, timely and professional manner.
• Complies with all property and casino rules and regulations.
• Performs all other duties as assigned.

Qualifications:

• Must be 18 years or older.
• High school diploma or general education degree (GED).
• 2 years related casino marketing host experience required.
• Knowledge of Casino Management Systems and customer database platforms.
• Excellent communication skills, both written and oral.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk.
• Frequently required to stoop, and kneel.
• Able to interact with others while maintaining a positive and courteous demeanor.
• Ability to work in a noisy and smoky environment.
• Must occasionally lift and/or move up to 20 pounds.