Customer Service Representative (CSR) Job Description

Job Description

Ritz Safety is dedicated to providing convenient and cost-effective safety products and solutions to all people and industries worldwide. In a concise effort to continue the exceptional level of service and support to our customers within the district, we are soliciting applicants for a Customer Service Representative (CSR) in our Mobile, AL. location. The role of the Customer Service Representative is to manage, support and retain existing customers in the construction, industrial and manufacturing marketplace.

Primary Responsibilities:

• Support customer needs for safety products, equipment, and services.
• Process customer orders, assists with product information.
• Communicates product specials and other marketing programs to promote Ritz Safety and support customer retention.
• Collaborates with field sales, inside sales and other internal departments to manage sales activities, lead generation and to assure customer needs are met.
• Maintains and refines database of customers, contacts, and prospective customers.
• Achieves defined sales goals and quota via an established sales process and plan.
• Proposes pricing and credit terms and follows up on order payment.
• Tracks customers sales activities for account retention and development.
• Inputs customers data and information into CRM technology as needed.
• Perform other related duties as required.

Required Experience and/or Skills:

• High School Diploma or GED.
• 1-2 years’ experience in an internal service-based support role.
• Strong interpersonal skills and problem-solving ability.
• Strong verbal and written communication skills.
• Proficient in use of computers and software (Excel, Word, Microsoft Office, CRM Software) (Prior P21/Epicor Software experience is a plus).
• Critical thinking skills a MUST!
• Ability to organize and prioritize workload to stay on task.
• Bi-Lingual (English/Spanish) is a bonus.

Job Type: Full-time

Salary: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level: 2 years

Shifts:

Day Shift: 8:00 a.m. – 5:00 p.m. (Standard)

*Morning Shift: 7:30 a.m. – 4:30 p.m. (By Assignment)

*Evening Shift: 8:30 a.m. – 5:30 p.m. (By Assignment)

Weekly Day Range: Monday to Friday

Work setting: In-person

Ability to commute/relocate:

• Theodore, AL. 36582: Reliable commute or planning to relocate before starting work (Required)

Work Location: 5865 Rangeline Road, Theodore, AL. 36582

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person