19 Customer Service Manager Jobs in Theodore, AL
Real Floors is Hiring a Customer Service Manager Near Theodore, AL
LOCATION: Theodore, AL (Mobile Area)
REPORTS TO: General Manager
HOURS: Monday - Friday / 8 AM - 5 PM (During training period)
Monday - Friday / 7 AM - 4 PM (After training period)
GREAT NEWS!! Real Floors is now the #1 multi-family flooring provider in the country, and we're looking for a top-notch CUSTOMER SERVICE MANAGER to join our team in Theodore, AL (Mobile area)!
- Your positive, "can do" attitude
- Your enthusiasm for working in a fast-paced environment
- Your knack for easily handling frequently changing priorities
- Your talent for leading a team of diverse personalities
- The ability to easily learn new computer systems with on-the-job training.
Real Floors, Inc. has been named a Top Workplace for 8 years in a row, and we're looking for great people to join our flooring family! For 35 years, we have provided flooring installation services to the multi-family industry (apartments, student housing), and more recently to the growing Single Family Rental Homes market. We're proud to announce that Real Floors is now the largest multi-family flooring supplier in the US! We have a strong, family-oriented culture, we highly value our employees, and we provide amazing benefits!
RESPONSIBILITIES:
- Oversees the day-to-day activities of the Customer Service Department
- Provides constructive feedback and effectively coaches and develops direct reports.
- Processes new orders via telephone, email, and our online customer portal. Effectively manages incoming calls while simultaneously working in our computer system.
- Provides solutions to customer or internal issues in real time, and guides direct reports in doing the same. Ensures that questions and complaints are addressed timely, correctly and thoroughly. Conducts research and provides appropriate solutions and/or alternatives, and develops these abilities in each direct report.
- Promotes strong cross-departmental communication and collaborative problem resolution.
- Reviews subcontractor work orders and ensures orders are billed accurately.
- Conducts individual performance evaluations. Works with the GM and HR in hiring/terminations. Manages interpersonal conflicts as needed.
- Perform all other duties assigned by management
- 1 year of proven management experience / can demonstrate prior team supervisory experience.
- Employs an approachable "coaching" management style to lead and develop team members.
- Professional, effective communication skills (verbal and written).
- Experience in establishing and fostering a positive workplace culture.
- Skilled in having the difficult conversations, when needed, to address performance or other issues.
- A proactive, collaborative problem solver focused on finding the "win" for all stakeholders.
- Proficient using technology on the job. Is able to correspond via email, perform data input, etc. Experience using Word, Excel, Google Drive and Gmail is a plus.
- Strong follow-up skills, detail oriented, organized and able to multi-task effectively.
- Prior flooring product and/or industry knowledge is a plus, but is not required.
Job Summary
Full Time
$70k-91k (estimate)
05/06/2023
06/09/2024
realfloors.com
Marietta, GA
200 - 500
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The job skills required for Customer Service Manager include Customer Service, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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