JOB SUMMARY

The Scheduling/ Recruiting Coordinator is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in homecare” experience for clients and employees. Also, assist in our full cycle recruitment, from identifying potential hires to interviewing and evaluating candidates. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients, timecard processing, where necessary, and monitoring of telephony system and other payroll responsibilities as needed and other office coordination duties. Maintains a positive demeanor at all times and is able to effectively multitask in a high functioning office environment.

ESSENTIAL FUNCTIONS

· Answers telephone takes inquiries or messages in an upbeat, professional manner.

· Communicates continually with associates and clients to evaluate service.

· Schedules and coordinates day to day activities of caregivers. 

• Achieves staffing objectives by recruiting and evaluating job candidates.

• Establishes recruiting requirements by studying organization plans and meeting with the Staffing team to discuss needs.

• Builds applicant sources by researching and contacting community services, schools, employment agencies, recruiters, media, and internet sites.

• Evaluates applicants by discussing job requirements and applicant qualifications with managers and interviewing applicants on a consistent set of qualifications.

• Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, background check and comparing qualifications to job requirements.

• Maintains field staff files to include compliance with required documentation.

· Receives referrals and inquiries on the programs of this company.

· Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

· Responds promptly and courteously to all clients’ calls. 

· Performs on-call coordinator duties as needed.

· Maintains integrity in every interaction with caregivers and clients

· Ability to live the Right at Home brand vision, mission and values

· Maintains professionalism in all interactions

· Ability to multitask in a high functioning office environment

· Ability to problem solve and make decisions in a fast-paced environment

· Follow the prescribed inside sales process including being responsive, building a strong relationship with the caller, qualifying the client, developing the care profile, gaining commitment, and following up on leads.

· Sales support follow up phone calls, faxes and emails as directed by the Owner.

· Enter service inquiry data into designated software system according to standards.

· Accompany sales team on client and referral visits as needed.

· Schedule consultations for potential clients and designated office personnel in timely manner. 

· Make follow-up contact via phone calls, letters, and emails to referral sources inquiring about potential clients. 

· Visit community referral sources and attend events with marketing materials as needed. 

· Follow up on non-converted clients by adhering to established follow-up procedures.

· Contribute to Right at Home's social media networks and email marketing.

· Attend various community events with various organizations as needed. May be required to travel on company business

· Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc

· Maintains documentation of associate work records in software system and ensures current and complete personnel records for all caregiver associates.

· Performs payroll duties including verifying time sheets, updating telephony records, and computer input for payroll processing. 

· Serves as a team player within an office environment.

NON-ESSENTIAL FUNCTIONS

· Other general office and clerical functions. 

· Other duties assigned by the owner 

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

• High School graduate 

• Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills. 

• Knowledge of common medical terminology. 

• Able to work independently, demonstrating sound judgment. 

• Read, write, speak, and understand English as needed for the job. 

• Be available as required for on-call duty outside of normal office hours.