ESSENTIAL FUNCTIONS· Answers telephone takes inquiries or messages in an upbeat, professional manner.
· Communicates continually with associates and clients to evaluate service.
· Schedules and coordinates day to day activities of caregivers.
- Achieves staffing objectives by recruiting and evaluating job candidates.
- Establishes recruiting requirements by studying organization plans and meeting with the Staffing team to discuss needs.
- Builds applicant sources by researching and contacting community services, schools, employment agencies, recruiters, media, and internet sites.
- Evaluates applicants by discussing job requirements and applicant qualifications with managers and interviewing applicants on a consistent set of qualifications.
- Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, background check and comparing qualifications to job requirements.
- Maintains field staff files to include compliance with required documentation.
· Receives referrals and inquiries on the programs of this company.
· Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.
· Responds promptly and courteously to all clients’ calls.
· Performs on-call coordinator duties as needed.
· Maintains integrity in every interaction with caregivers and clients
· Ability to live the Right at Home brand vision, mission and values
· Maintains professionalism in all interactions
· Ability to multitask in a high functioning office environment
· Ability to problem solve and make decisions in a fast-paced environment
· Follow the prescribed inside sales process including being responsive, building a strong relationship with the caller, qualifying the client, developing the care profile, gaining commitment, and following up on leads.
· Sales support follow up phone calls, faxes and emails as directed by the Owner.
· Enter service inquiry data into designated software system according to standards.
· Accompany sales team on client and referral visits as needed.
· Schedule consultations for potential clients and designated office personnel in timely manner.
· Make follow-up contact via phone calls, letters, and emails to referral sources inquiring about potential clients.
· Visit community referral sources and attend events with marketing materials as needed.
· Follow up on non-converted clients by adhering to established follow-up procedures.
· Contribute to Right at Home's social media networks and email marketing.
· Attend various community events with various organizations as needed. May be required to travel on company business
· Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc
· Maintains documentation of associate work records in software system and ensures current and complete personnel records for all caregiver associates.
· Performs payroll duties including verifying time sheets, updating telephony records, and computer input for payroll processing.
· Serves as a team player within an office environment.
NON-ESSENTIAL FUNCTIONS· Other general office and clerical functions.
· Other duties assigned by the owner
EDUCATION / SKILLS / ABILITIES / AVAILABILITY• High School graduate
• Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
• Knowledge of common medical terminology.
• Able to work independently, demonstrating sound judgment.
• Read, write, speak, and understand English as needed for the job.
• Be available as required for on-call duty outside of normal office hours.
Job Summary