Role and Responsibilities:
Reporting to the National Sales Manager, the Hotel Sales Coordinator is responsible for providing high-level administrative support to the Sales Management Team with daily job responsibilities and additional tasks provided by managers and directors.
Responsibilities include:

• Build accounts and merge contracts in Sales System. Generating and completing the documents accurately, in a timely manner, and continue to follow-up until the task is complete.
• Prepare and edit correspondences, communications, presentations, contract formatting, redlines, and updating systems to reflect contract terms and negotiated room rates.
• Provide Sales team with clerical and administrative support including but not limited to data entry, emailing, and answering phones.
• Coordinate and expedite work within Sales, Catering, and Convention Services departments and between other internal departments.
• Support the team with all daily tasks to assist with departmental goals and objectives.
• Assist with coordinating site inspections and property visits for all clients.
• Work in partnership with Reservations to ensure client's stays are prepared accurately.
• Assist with all client gifts, certificate creation and redemption, amenity requests, transportation, and travel collateral.
• Coordinate travel arrangements for management team, including but not limited to, shipping marketing materials, registration confirmations, post-trip reports.
• Process reservations, expense reports, invoices, billing information for accounting, confirmations, cancellations, special handling alerts, show tickets, dining reservations, and amenities. Amenities could include but are not limited to site inspections, customer event weekends, and VIP stays.
• Provide excellent customer service to internal and external clients on behalf of Sales.
• Process requests as needed by Manager or Director.

The Coordinator Hotel Sales performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.
Qualifications:

• Minimum of one (1) year of previous customer service experience
• High school diploma or equivalent
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook), and Amadeus/Delphi
• Detail oriented and demonstrated problem solving skills
• Strong organizational skills and ability to function under time constraints
• Dedicated to a fast paced, team focused environment
• Ability to plan, organize, and execute multiple tasks within established timelines
• Professional appearance and demeanor
• At least 21 years of age
• Proficiency in LMS preferred
• One (1) year of work experience in a hotel/resort or an administrative role preferred
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.

Physical Requirements/ Working Conditions - Environment:
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

SMGHA, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.
We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!