About Us

Healthcare is innovating and you can be a part of it. Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this – to accelerate innovation by easing the data access burden. Imagine developing solutions that accelerate digital transformation. This is what we do at Rhapsody. By providing data exchange and data quality solutions that enable information- such as patient visit details, lab results, and billing balances– to move seamlessly from one system to another. Whether building an application or using one, every piece of the health ecosystem needs Rhapsody as a foundation. 

Most people will not ever see our products (that's how infrastructure works) and services during a medical visit. Our solutions run behind the scenes, and you can think of them as the central nervous system helping to move data to accelerate innovation and improve outcomes. If using your knowledge to help solve this important problem sounds rewarding, apply today at rhapsody.health. 

What we have to offer you: 

• Comprehensive benefits package on day 1 (medical, dental, vision, life, disability)
• 401k with a generous company match 
• Unlimited PTO, sick time & volunteer days
• An innovative, inclusive, and fun work environment 
• Continuous learning and development opportunities 
• Complete flexibility. We encourage employees to work where, when, and how it makes sense for them and enables them to bring their best self to work 

Strong preference for candidates willing and able to commute on a recurring basis to the local Rhapsody office in Boston, MA or Frisco, TX.

Position Summary:

We are seeking a dynamic and detail-oriented License Compliance Analyst to join our growing team. The License Compliance Analyst will play a critical role in ensuring that our customers are utilizing their licenses in accordance with contractual agreements. This position requires strong interpersonal skills, an understanding of licensing contracts, and the ability to collaborate effectively with both internal teams and external clients.

Job Responsibilities:

• Monitor customer accounts to ensure compliance with licensing contracts, terms, and conditions. Conduct regular audits and assessments to verify proper usage and identify any discrepancies or potential violations.
• Serve as the primary point of contact for license compliance-related inquiries and issues from customers. Build and maintain strong relationships with key stakeholders, providing guidance and support to ensure adherence to licensing agreements.
• Review and interpret licensing contracts, agreements, and terms to understand licensing entitlements, restrictions, and compliance requirements. Collaborate with legal and sales teams to clarify contract terms and resolve any ambiguities.
• In collaboration with the Sales team, educate customers on license compliance obligations.
• Prepare and analyze compliance reports, metrics, and trends to track compliance levels, identify areas of risk, and make recommendations for improvement. Present findings to internal stakeholders and contribute insights to strategic decision-making.
• Investigate and resolve license compliance issues, disputes, and escalations in a timely and professional manner. Collaborate with internal teams, including sales, customer success, and legal, to address customer concerns and negotiate resolutions.
• In collaboration with Sales Operations leadership, identify opportunities to streamline and enhance license compliance processes, tools, and workflows. Implement best practices and automation solutions to improve efficiency and accuracy in compliance monitoring and reporting.

Job Requirements:

• Bachelor's degree in business, finance, legal studies, or related field.
• 1-2 years of experience in license compliance management, contract management, or related field, preferably in a software or technology company.
• Business knowledge and commercial acumen
• Strong analytical research skills and attentiveness to detail
• Demonstrated ability to manage tight deadlines and prioritize workloads with a high degree of accuracy in a fast-paced environment.
• Presentation and written/verbal communication skills
• High level of integrity and principles that embrace transparency.
• Self-starter with tireless work ethic, excellent organizational skills, and attention to detail

Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.