Reynolds Jet, located at Lunken Municipal Airport, is a service company in the private jet industry. We are passionate about delivering an exceptional aviation experience with outstanding authentic hospitality. Every customer is different, and their vision of perfection is too. We take time to learn individual wants, needs and notions, so that we can meet any request. Nothing is too much trouble. We adapt and innovate.

The person hired into the Trip Support Manager role is responsible for overseeing our clients’ experience. An excellent team member, creative problem solver, with an above and beyond approach to customer service, the ideal candidate is professional, versatile, and highly motivated. Their daily responsibilities will be to assist, organize, and advise clients of itinerary details. They will work closely with operations to track flights in progress, manage partnerships with other aircraft operators, arrange transportation, catering, and ensure each trip’s success. They must thrive in a fast-paced environment with an upbeat, positive attitude.

As a member of the sales team, this individual will be accountable for monthly and quarterly targets. The compensation structure for this role is a base plus monthly bonus tied to performance. This position will report to sales leadership and contribute to the sales performance goals.

About You:

• You enjoy interacting with people and solving problems.
• You demonstrate fantastic written communication. You will need to maintain many email conversations each day.
• You are comfortable conversing on the phone and in-person with affluent individuals.
• You are focused and able to maintain attention to detail.
• You prefer a healthy team vs. operating alone.