1 Case Manager - Service and Support Administrator Job in Cincinnati, OH

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Case Manager - Service and Support Administrator

Hamilton County, Ohio

Cincinnati, OH | Full Time

$68k-82k (estimate)

0 Months Ago

Case Manager - Service and Support Administrator

Hamilton County, Ohio Cincinnati, OH

$68k-82k (estimate)

Full Time 0 Months Ago

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Hamilton County, Ohio is Hiring a Remote Case Manager - Service and Support Administrator

“People we serve come from all walks of life and so do we. We want to empower the potential of every team, and we know that teams perform best when they are diverse and every team member feels that they

belong."

Ideal candidates for Hamilton County Developmental Disabilities Services:

Have a passion to improve others’ lives, demonstrated through superior customer service.
Possess excellent written and verbal communication skills and an appreciation for the work behind providing social services to the community.
Value a purpose-driven culture, supportive team members and organizational commitment to growth and innovation.

Benefits at Hamilton County Developmental Disabilities Services:

36.25 hour work week, full-time role. Hourly position paid bi-weekly.
Flexible schedule and hybrid work-from-home options.
One week of paid vacation and 15 sick days immediately allocated upon hire. 3 personal days provided per year, prorated with employee start date. Starting vacation accrual of 3 weeks per year. Sick time accrued at 15 days per year after first year of employment with an unlimited accrual.
Starting salary range, determined by formula accounting for years of experience: $45,240.00 (base rate) to $56,550.00 (10 years performing this job or job with primarily the same duties).
Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Wellness Incentives, robust Employee Assistance Plan, access to Free Medical and Rx through Marathon Health, and more!
Ohio Public Employee’s Retirement System which includes a 10% employee contribution and a 14% employer contribution.

Service and Support Administrator (SSA)

A typical day in the life of an SSA includes being out in the field meeting with individuals on your caseload. You might meet at their home, a coffee shop, one of our offices or where ever the individual is most comfortable. You will also be making phone calls from the iPhone we provide and attending Zoom meetings with others on your team or service providers to organize resources for your individuals served. You will enter case notes and update individuals’ planning documents on the laptop we provide. You may be organizing and communicating from home part of your day and out in the field meeting with people in other parts of your day. You may stop into our offices to grab supplies or work for an hour in between appointments. Your goal is to support your assigned individuals in living their best life!

Job Duties (Summary):

Facilitates and assists the individual and/or family in the development of a single service plan; assigns or clarifies responsibilities among team members, providers, and community resources; develops goals and action plans for implementation.
Assists individuals and families in identifying and selecting services and support and in obtaining and maintaining benefits; coordinates and facilitates the planning, provision of services, supports, and documentation of an overall service delivery plan; funding, and other services; assists individuals and families in selecting providers.
Serves as the primary point of contact for assigned individuals and families; participates as a member of the individual’s interdisciplinary team when acting as technical resource.
Assures, with supervisory support, that all required documentation is completed and maintained in a timely and accurate manner consistent with all regulatory requirements (federal and state laws, Agency policy).
Monitors the individual plan for compliance and quality in service delivery; communicates rights to individuals.
Prepares case notes, reports, evaluations, and summaries; maintains confidentiality of individual files.
Collaborates with other staff to problem solve; identify resources and gaps in service provisions.
Complies with guidelines established by DODD and HCDDS regarding reporting abuse, neglect, and other incidents related to Major Unusual Incidents (MUI).
Attends meetings, seminars, and conferences to develop knowledge of current best practices; participates in division, agency, local, and/or state meetings as assigned by the supervisor.
Maintains required licenses and/or certifications.
Travels to various locations throughout the county for the purpose of service planning and monitoring in a safe, efficient, and effective manner in accordance with agency procedures.
Works a flexible and rotating on-call schedule; responds to emergency/crisis situations involving eligible individuals; provides backup coverage for other staff in their absence; works nights and weekends as required to provide necessary services.
Performs other duties as assigned.

Requirements (Education, Experience, Licensure, Certification):

Bachelor's degree required; a degree in psychology, special education, human services, or related field preferred.
One (1) year experience working with individuals with Developmental Disabilities in a vocational, residential, case management or treatment program or equivalent preferred.
Meets Agency's driver’s insurability requirements.

Work Location:

Hybrid – remote, in the community, and at HCDDS Kingsley Center: 5093 Kingsley Drive, Cincinnati, OH 45227

Deadline to Apply:

April 16th, 2024 at midnight.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Hamilton County Developmental Disabilities Services offers equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law.