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*This is a Hybrid position at our Proton office in Raleigh, NC*
*Shift: Monday-Friday 8am-5pm EST or 2pm-11pm EST / Tuesday-Saturday 8am-5pm EST*
At Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, we are looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues. Responsibilities will include but are not limited to:
About Our Company:
Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
On the job
Benefits:We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Full Time
IT Outsourcing & Consulting
$50k-63k (estimate)
03/23/2024
04/11/2024
reyrey.com
KETTERING, OH
3,000 - 7,500
1866
Private
TOMMY BARRAS
$500M - $1B
IT Outsourcing & Consulting
Reynolds And Reynolds develops a SaaS-based platform that offers CRM, accounting and document management solutions for the automotive retail industry.
The job skills required for Helpdesk Support Technician (Active Directory) include Troubleshooting, Customer Service, IT Support, Active Directory, Networking, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Support Technician (Active Directory). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Support Technician (Active Directory). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Support Technician (Active Directory) positions, which can be used as a reference in future career path planning. As a Helpdesk Support Technician (Active Directory), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Support Technician (Active Directory). You can explore the career advancement for a Helpdesk Support Technician (Active Directory) below and select your interested title to get hiring information.