Description

Job Overview: The Youth Transitional Living Program Case Manager provides support services to prepare youth, ages 18-21, who are experiencing homelessness for independent living and to connect them to permanent housing. They will assist the youth with developing goals, connecting them to community resources, assisting with school enrollment, employment, medical care, learning how to budget and other life skills.

Responsibilities/Duties:

• Models positive and healthy relationship building by treating all participants, staff and volunteers equitably with caring, kindness, respect, safety and dignity
• Work one-on-one and in groups with youth to obtain skills and knowledge in: time management, financial education and budgeting, education and training options, health and nutrition, cooking skills, sexual health, healthy relationships, substance abuse prevention, and other life skills.
• Connect youth to permanent housing after TLP stay.
• Document all significant events/encounters including observed behavior, passes and visits, program participation and other required information in a timely manner.
• Acts as a liaison between clients and external agencies as well as other internal reStart resources. Provide clients with referral sources and connects to community resources.
• Complete monthly statistics and track expenses by the program.
• Participate in staff meetings, community networking opportunities, and the required 40 hours of training annually.
• Serve as part of an on-call rotation which involves being available during evenings and weekends during a week long on call shift.
• Works with coworkers, supervisors and staff from other departments to solve problems and to improve processes
• Participates on facility/department committees and task forces as well as in the community.
• Other duties as assigned
• Bending, stooping, walking, standing, sitting and reaching is required. The team member must be able to lift 25 lbs.
• Be able to travel between locations for meetings and training throughout the local community

Qualifications

Qualifications:

• Bachelor’s degree in social work (or related degree) preferred with a minimum of two years’ experience in social services. Master’s degree preferred.

• Demonstrated ability to work effectively and collaboratively with a culturally and socioeconomically diverse population of participants, service providers and staff
• Values diversity and possesses an understanding of multicultural and cultural competencies; understands power, privilege and inequity
• Knowledge of and the ability to interpret and apply laws, rules, policies and procedures relating to housing assistance programs
• Adapts to changing business needs, conditions and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
• Knowledge and demonstrated ability to provide clinically guided supervision and services related to mental illness, physical disability, substance use, domestic violence and the LGBTQ population.
• Demonstrates responsible personal and professional conduct; accepts personal responsibility for the quality and timeliness of work
• Applies effective written and verbal communication techniques to convey clear and timely expectations, listens to people’s ideas and concerns, resolves confrontations, disagreements and complaints in a constructive manner
•  Ability to exercise independent judgment, using analysis, experience and perspective in solving problems or communicating decisions or actions
• Effective interpersonal skills, with the ability to work collaboratively to garner trust, respect and confidence from others
• Ability to work effectively under pressure in a fast paced environment
• A collaborative team member who is also a strong leader with well-developed organizational and time management skills
• Ability to develop effective working relationships; works cooperatively, exchanges ideas and addresses issues in a constructive manner
• MS Office experience, especially Outlook
• Must pass a criminal records check and pre-employment drug screening
• Must have valid driver’s license and current automobile insurance

Hours needed:

Business hours, Monday-Friday with weekly on call rotation