Description

This generic job posting is for applicants who are interested in pursuing a case manager role with our agency. Submitting your resume to this job posting is for future consideration. If there is an open position that you are actively interested in pursuing, it is recommended you submit an application under that specific job posting rather than this generic future consideration job posting.

As a case manager at Catholic Charities, there are multiple programs in which you could be placed. They include:

• Children & Family Services
• Community Housing
• Veteran Services
• Welcome Center (emergency assistance)

Agency History, Culture, Mission, Vision & Values

History

In 1879, Father Bernard Donnelly established Mount St. Bernard’s Orphanage in Kansas City. With that one act of faith, hope and charity, many lives — and a community — were transformed.

And, from that humble beginning a strong tradition of compassionate care and social service took root, thrived, and grew to become Catholic Charities of Kansas City-St. Joseph.

Today, millions of lives have been transformed, in the communities we serve. We have office locations in the Kansas City metro-area, St. Joseph, Missouri, and two Food Pantries – one in south Kansas City and the other in Cameron, Missouri. 

Culture/Mission Characteristics

While performing job duties, employees will:

• Follow the Catholic Social Teachings in all aspects while performing job duties.
• Work collaboratively to achieve goals and resolve conflict to achieve the greater good.
• Respect the diversity of talents and gifts of others and believe in cultivating those to promote personal and professional development.
• Demonstrate compassion and commitment for helping others improve their own lives.

Benefits Include

All full-time employees are eligible for the following benefits:

· Vacation and sick leave accrual

· 401(k) retirement plan with 100% employer match up to 5% of the employee’s contributions

· 11 paid holidays annually

· Health benefits – medical, dental, vision

· Short-term disability (STD) and long-term disability insurance paid 100% employer paid

· Life insurance benefits

Essential Duties – Duties may vary slightly from program to program, but below is a general listing of duties.

• Assesses clients’ needs during intake and assessments as well as routine visits; identifies ways to provide resources and to support clients to address identified needs. Maintain a caseload of 25 clients.
• Works with clients on establishing client-driven goals based on needs assessment.
• Compiles an accurate and detailed client history.
• Works with clients from various backgrounds and experiences such as individuals who are unemployed, experiencing homelessness, previously incarcerated individuals, veteran individuals, individuals facing unplanned pregnancies, and/or individuals and families who are facing barriers that prohibit them from meeting their basic needs. 
• Facilitate in-person and tele-meetings with clients.
• Provides clients with information and guidance on available resources and support programs; knowledgeable of available community resources and understands how to connect clients with needed services.
• Conducts follow-up sessions to ensure services are provided. 
• Collaborates with internal and external partners to identify additional available community services.

Requirements

Basic Qualifications

• Bachelor degree in social work or a related human service field required (i.e. psychology). Master’s degree preferred.
• At least 2 years case management experience. 
• Must possess great communication (verbal and written) and organizational skills; problem solving and conflict resolution skills; knowledge of computers and software programs; ability to multi-task; and the ability to work with diverse populations. 

Skills and Abilities

• Great communication (verbal and written) and organizational skills.
• Demonstrated problem solving and conflict resolution skills.
• Knowledge of computers and software programs (i.e., Outlook, Word, Excel, PowerPoint, SharePoint, etc.) and client management software. Familiarity with Efforts to Outcomes (ETO) client software program is beneficial.
• Prior experience working with diverse populations. 
• Possess great time management skills and can handle multiple demands and priorities. 
• Must have the ability to interact positively with grantee, referral sources, other agencies, and community partners. 
• Must also have the ability to comprehend, document, and converse in Standard English and demonstrated great sound judgment and reasoning skills. Spanish fluency is a plus.