1 Freshworks Admin (Remote) Job in Georgia, GA

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Freshworks Admin (Remote)

Resourcesys, Inc

Georgia, GA | Full Time

$77k-98k (estimate)

1 Month Ago

Freshworks Admin (Remote)

Resourcesys, Inc Georgia, GA

$77k-98k (estimate)

Full Time 1 Month Ago

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Resourcesys, Inc is Hiring a Remote Freshworks Admin (Remote)

Job Details

Greetings for the day !!

My name is Vignesh, and I am Technical Recruiter, Talent Acquisition for Resourcesys Inc. We are looking for a Freshworks Admin.

Requirement:

Job Title: Freshworks Admin

Location: Remote

Duration: Contract

Job Summary:

The FreshWorks Administrator will operate as part of an integrated Information Technology (IT) service team to support the current and future support and operational needs of the Organization. Provide day-to-day operational administration support for the FreshWorks system (all modules and system components)

Essential Functions:

Create and maintain an agile, streamlined, scalable, and optimized USMT - FreshWorks system components, and perform integration and support, and operational services with high availability and service delivery goals.
Subject matter expertise in FreshWorks system applications and custom applications.
Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign-on (SSO) capability, and Active Directory Profile synchronization.
Create, maintain, and enhance team Dashboards and reporting, including scheduled reports.
Overhaul, maintain and enhance Change Management, as well as current connections between FreshWorks and other systems.
Create, maintain, and enhance future connections between FreshWorks and other systems.
Maintain Forms, Reports, Views, Workflows, Groups, and Roles.
Monitor health, usage, and overall compliance of FreshWorks and its applications.
Coordinate application and platform upgrades.
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
Expertise in JavaScript, HTML, CSS, AngularJS, JSON, and other scripting languages (preferred)
Configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
Configure User Accounts, Groups, and Roles. Create custom Roles where necessary.
Evaluate and configure systems for better performance
Experience with Freddy AI preferred