Essential Duties and Responsibilities:

• Respond to all voice mail messages and emails within 24 hours.
• Handle telephone calls maintaining a high level of customer service. 
• Report emergencies to appropriate manager &/or Executive Team Member immediately.
• Contact vendors for services &/or supplies as needed. 
• Utilize OneSource for all aspects of community management. 
• Assist manager with timely preparation of board meeting packets.
• Send monthly financial reports to the board within 24 hours of receipt.
• Track annual report filings, 55 communities, elevator certs, pool permits, etc.
• Process sales/rental applications, gate entry systems, etc.
• Prepare violation letters in a timely manner.
• Maintain clubhouse or media room reservations and property databases.
• Process/scan invoices to Accounts Payable on schedule.
• Filing association records. Purge and box files annually.
• Special projects and or other miscellaneous duties that may arise from time to time. 

Education and/or Work Experience Requirements:

• Excellent verbal & written communication skills, including ability to effectively communicate with coworkers, board members, vendors and owners/residents.
• High level of computer proficiency in MS Office and ability to learn OneSource, Homewise & Outlook.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• High school diploma or GED required.

Physical & other Requirements:

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

• Ability to safely and successfully perform the essential job functions consistent with RPM's internal procedures and policies as well as all related employee handbooks and training/safety manuals.
• Maintain regular, punctual attendance consistent with RPM policies & practices. 

• Must be able to lift and carry up to 20 pounds.
• Must be able to talk, listen and speak clearly on telephone.