1 IT Service Desk Analyst - Part-time Job in Phoenix, AZ
Resilient Health is Hiring an IT Service Desk Analyst - Part-time Near Phoenix, AZ
Are you doing what you love? We are!
Why? At our core, we are a resiliency-building company. Our purpose is tounleash the power of our employees and participants to create a resilientworld, one person at a time.
As an innovative learning and collaborative organization,every position contributes to this purpose and our employees are the heart ofwho we are. We support healthy work/life balance for our employees and investin their potential through opportunities for continual learning and growth.
If this resonates with you, then read on!
About Our IT Service Desk Analyst Position:
Our IT Service Desk Analyst is an information technologyprofessional who helps users resolve issues with computer hardware or software.They respond to user inquiries, assess problems and issues with IT equipment andapplications and help resolve these issues for users. They respond to incomingrequests for IT support and resolve network, hardware and software issues withcomputers. This is a part-time, 20-hour peer week position.
What an IT Service Desk Analyst Does at Resilient Health:
- Testing and analyzing IT system and software performance
- Advises users on appropriate course of action
- Resolves incoming client and personnel IT queries remotely via email and phone, or at the office
- Prioritizes and resolves IT concerns and escalating serious issues to relevant stakeholders
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
- Avoids service interruptions by performing system installations, updates, and maintenance procedures
- Prepares training manuals and FAQ materials for easy-access end-user guidance
- Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues
- Documents processes and maintaining service desk records
- Makes recommendations to optimize IT performance and to prevent future problems
- Collaborates with internal departments to ensure that IT needs are met
- Keeps informed of advancements in IT
Requirements for This Position:
- Bachelor's degree in computer science or other related field preferred
- Minimum of 5 years' experience in IT
- Network Certification
- Exceptional analytical and problem-solving skills
- Extensive client/server and operating system experience with Windows Server 2016
- Strong Knowledge of ITIL Best Practices
- Knowledge of anti-virus software, firewalls, intrusion detection systems, and other network security measures
- Excellent organizational and time management skills
- Valid driver's license
- Valid Fingerprint Clearance Card or ability to obtain within 90 days of hire
- Three-year Motor Vehicle Record that meets our auto insurance carrier's coverage requirements
Where You Will Be Working: 2255 W. Northern Ave.,Phoenix AZ 85021 with routine driving to other offices within Maricopa County
What This Position Pays: Upto $28 per hour, depending on experience
If all of this sounds like something you were born to do,then we would love to hear from you!
In an effort to support our participants by setting healthyexamples, all Resilient Health campuses are smoke-free for employees.
Resilient Health is an Equal Employment Opportunity employerand is dedicated to the principles of equal employment opportunity. ResilientHealth will make reasonable accommodations for qualified individuals with knowndisabilities and for employees whose work requirements interfere with areligious belief.
Job Summary
Part Time
Ambulatory Healthcare Services
$51k-63k (estimate)
06/16/2023
07/10/2024
resilienthealthaz.org
PHOENIX, AZ
200 - 500
1971
LARRY VILLANO
$10M - $50M
Ambulatory Healthcare Services
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About Resilient Health
At our core, we are a resiliency-building company. Our purpose is to unleash our employees and participants to create a resilient world, one person at a time. Were building on the solid foundation of the past 48 years and unifying our services to create sustainable positive change in the people and families we serve. While the company has grown over the last four decades, one thing remains the same... this company is, and has always been, about resilience. We want the world to know we help children, adults and families build resilience. We are focusing our strengths, knowledge and expertise to... develop a unique trauma-responsive experience that creates a resilient world!
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The job skills required for IT Service Desk Analyst - Part-time include IT Support, Service Desk, Problem Solving, Operating System, Computer Science, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Analyst - Part-time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Analyst - Part-time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Analyst - Part-time positions, which can be used as a reference in future career path planning. As an IT Service Desk Analyst - Part-time, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Analyst - Part-time. You can explore the career advancement for an IT Service Desk Analyst - Part-time below and select your interested title to get hiring information.
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