3 Tech Support Agent Jobs in The Woodlands, TX

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Choose your Career Path in IT Support - Break Into Tech!

Merit America

The Woodlands, TX | Full Time

$84k-104k (estimate)

1 Day Ago

Break Into Tech - Choose your Career Path in IT Support

Merit America

The Woodlands, TX | Full Time

$79k-97k (estimate)

1 Week Ago

Tech Support Agent

ReqRoute,Inc

The Woodlands, TX | Full Time

$37k-46k (estimate)

3 Months Ago

Tech Support Agent

ReqRoute,Inc The Woodlands, TX

$37k-46k (estimate)

Full Time | Business Services 3 Months Ago

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ReqRoute,Inc is Hiring a Tech Support Agent Near The Woodlands, TX

Greetings!!!Job Title: Tech Support AgentDuration: 11 Months Location: The Woodlands, Texas OnsiteJob Description Responsibilities include• Provide first-line, world-class, “white-glove”, customer service experiences in a call center environment.• Develop a thorough understanding of patient-centered oncology care, electronic health record and clinical decision workflows, and how Ontada Technology Solutions support these• Providing first line technical support to Technology Solutions customers• Assist internal and external customers by phone, email, chat and/or using a ticket management system• Create a ticket for each customer-interaction or update existing ticket for customer follow-up• Quickly and accurately determine incident scope and impact• Document all incident details including a thorough description, steps taken to troubleshoot, record type classification, and escalation of issues to Tier 2 and Tier 3 support teams• Leverage knowledge base, help menu and other tools to support customers in a consistent manner• Follow up on incidents with customers and internal teams until the incident is resolved• Maintain key performance indicators including, but not limited to, availability, timeliness to answer, timeliness to resolve, quality interaction and customer satisfactionAdditional Responsibilities• Support applications on various OS and Devices - computers, laptops, tablets, smart phones• Follow up on incidents and service requests at pre-defined intervals until resolved• Drive collaboration across internal and external customer service teams including practice IT, vendors, and other escalation points until the incident is resolved• Facilitate troubleshooting of application issues and contribute to the creation of easy-to-follow knowledge base articles on findings• Develop an awareness on how the patient portal integrates with other healthcare technology solutions Minimum Requirements • Highschool Diploma and 1 year relevant experience desired• Shift Details: o Shift rotation, Monday – Friday, 6:00am - 6:00pm Central o On-call rotation Thursday – Thursday, 6:00PM – 6:00AM CentralRegards,Rahul Yadav
(408) 560-3956
rahul@reqroute.comhttp://reqroute.catsone.com/careers/index.php (Click to see MOST Current Openings)DISCLAIMER:The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this emailReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law (www.reqroute.com). We are committed to providing exceptional experience. To give feedback please email us at support@reqroute.com.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$37k-46k (estimate)

POST DATE

02/05/2024

EXPIRATION DATE

07/01/2024

WEBSITE

reqroute.com

HEADQUARTERS

SAN JOSE, CA

SIZE

50 - 100

FOUNDED

2008

CEO

YASH DAVE

REVENUE

<$5M

INDUSTRY

Business Services

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The job skills required for Tech Support Agent include Customer Service, Call Center, Customer Support, Customer Satisfaction, Troubleshooting, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Tech Support Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Tech Support Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Tech Support Agent positions, which can be used as a reference in future career path planning. As a Tech Support Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tech Support Agent. You can explore the career advancement for a Tech Support Agent below and select your interested title to get hiring information.