We are partnering with a direct client in search of a A / V Support Technician. This is an evening shift role onsite in NYC.

Must be proficient in troubleshooting Zoom.

Title

A / V Support Tech

Location

onsite in NYC (local candidates welcome to apply!)

Duration

FTE / Permanent

$65-82K DOE

Hours

This is an evening shift position -

hours are 3pm 11PM

Responsibilities :

• Set up conference room technology for scheduled and ad hoc audio and video meetings
• Assist meeting participants in using the Firm’s internal collaboration tools, such Zoom, MS Teams, Cisco Webex, Barco Clickshare and alike
• Help perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events
• Help troubleshoot, repair or escalate issues related to our integrated AV systems
• Support Firm events by setting up, supporting and / or removing AV equipment
• Monitor the call queue from our internal ticketing system (Service Now) and record, track, and close service incidents promptly
• Take ownership of technical problems and be proactive in resolving the issue
• Assist the team with IT equipment moves to support internal office relocations
• Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions

Qualifications :

• 1 year in a similar role
• High School diploma required; a Bachelor's degree in related field preferred
• Knowledge of VOIP system, Cisco Call manager
• Diagnosing and resolving end-user issues
• Team player who is ambitious and motivated
• Excellent interpersonal skills and patience working with others
• Must be able to multitask and work in a fast-paced environment
• Must have exceptional skills in the following : communications, customer service, problem-solving / troubleshooting, follow-up and organization
• Strives to exceed the expectations and needs of internal and external clients
• Makes personal contact, follow ups and closes loops in a timely manner
• Ability to work in a team and solo environment
• Excellent verbal and written skills
• Capable of grasping new concepts without prior experience
• Ability to lift 50Lbs or move equipment, if needed

We are an Equal Opportunity Employer

Last updated : 2024-05-12