POSITION SUMMARY: With general direction and knowledge of Company services and processes, the Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner.
PRINCIPAL RESPONSIBILITIES:

• Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect.
• Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries.
• Inputs standard customer requests into Company systems.
• Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues.
• Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
• Enters service and route data into computer for billing and route scheduling purposes.
• Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• An Associate’s or Bachelor’s degree.
• Knowledge of the waste management industry.
• Experience using bilingual skills in a business environment.

MINIMUM REQUIREMENTS:

• High School diploma or G.E.D.
• Minimum of 1 year of experience in a call center or other customer service related environment.
• Experience working in a team environment.