Renaissance Behavioral Health (RBH), a leading community mental health provider in northeast Ohio is excited to announce part time and full time contractor openings at our Midtown Cleveland office for an experienced Medical Receptionist/ Administrative Support Professional. This person is responsible for interacting with clients and guests in a healthcare setting and managing administrative tasks for the clinical team. Their duties include scheduling patient appointments according to providers’ availability, explaining intake forms to new patients and processing payments after treatment.

We offer a competitive hourly rate and benefits. 

Qualifications

• Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette.
• Fundamental knowledge and understanding of standard medical office practices, procedures processes, functions, and techniques.
• Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
• Skilled in operating phones, personal computers, software and other basic IT systems.
• Outstanding verbal and written communication skills.
• Prior knowledge of HIPAA regulations would be advantageous.
• Ability to multitask.
• Ability to work independently and as a team member.
• Prior medical office experience required.
• Excellent patient service skills and phone etiquette
• Excellent verbal and written communication skills
• Strong communication skills, both written and verbal
• Qualified candidates must be legally authorized to be employed in the United States

Responsibilities

• The candidate will be the front office support for clients and clinicians as a whole
• You will be responsible for clients management, checking in/out, answering questions regarding patient insurance coverage and benefits and more
• Greeting clients in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc., at the time of service
• Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system.
• Answering calls and providing clients support with miscellaneous inquires, payment related questions, release requests.
• Ensure accuracy of clients accounts, such as accurate billing address, contact information, payment authorization and collection.
• Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy.
• Auditing the scheduler daily for appointment cleanup.
• Office upkeep and making sure common space is clean and clutter free.
• General office duties, such as sorting the office mail, scanning documents, and Efaxes
• Backup support to the Office Lead for the pre-appointment processes.
• All other office duties as assigned by the Administrative Manager