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ABOUT IWG
IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.
Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.
Join us at www.iwgplc.com
JOB PURPOSE
IWG currently has openings for Account Managers - proven Sales/Customer Service professionals working within the Inside Save Team (retention). The Account Manager will work hand and hand with the customer to understand their reason for termination and act as a liaison between the customer and Area Manager to ensure that the customer's needs are understood and addressed in a timely manner following a defined consultative process.
You will be tasked with responding to termination enquiries and proactively "saving" the customer using the Regus range of solutions such as Offices, Virtual Offices, and Regus Memberships; just to mention a few. This consists of understanding the customer's business needs and circumstances, then providing a solution from the Regus product lines that best fit the prospect's needs in order to maintain revenue opportunities.
Our B2B sales professionals are responsible for selling our range of solutions to all size businesses in a multitude of industries. The role involves engaging customers and prospects via phone, email, and SMS.
You will also follow up the new client's journey from week one to ensure they are satisfied, get referrals, up sale, cross sale and ensure the best customer experience.
KEY ACCOUNTABILITIES
REQUIRED KNOWLEDGE, SKILLS AND QUALIFICATIONS
Full Time
Business Services
$89k-122k (estimate)
03/30/2024
04/24/2024
regusinsurance.com
CARROLLTON, TX
1,000 - 3,000
2008
GUILLERMO ROTMAN
$500M - $1B
Business Services
The job skills required for Account Manager - Retention (Remote) include Customer Service, Communication Skills, Sales Process, PowerPoint, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Manager - Retention (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Manager - Retention (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account Manager - Retention (Remote) positions, which can be used as a reference in future career path planning. As an Account Manager - Retention (Remote), it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager - Retention (Remote). You can explore the career advancement for an Account Manager - Retention (Remote) below and select your interested title to get hiring information.