JOB SUMMARY: The Business Office Manager (BOM) is responsible for ensuring the locations business office functions, as well as the processes and procedures are developed and implemented in an efficient and timely manner and in compliance with all applicable laws, rules and regulations. In addition, this position acts as the main point of contact in reviewing and resolving problems that may arise in any of these areas. The BOM will also provide all areas of supervision for assigned employees and volunteer staff.
REQUIRED EDUCATION & EXPERIENCE:
Must have a high school diploma or equivalent
Associate degree preferred in business, office management or related field
Must have two (2) years of experience in office procedures with medical billing, human resources or finance experience preferred
Must be at least 18 years of age
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
Must have strong office management and communication skills
Must have the ability to establish and maintain effective working relationships
Must have the ability to meet the public and staff as a positive, friendly and professional representative of Bristol Hospice
Must have effective social interaction, communication and organizational skills as well as the ability to perform a variety of tasks efficiently
Must be proficient in Microsoft Office Programs including Word and Excel
Must have the ability to learn new software programs quickly and efficiently
OTHER REQUIREMENTS:
May occasionally be required to travel by plane
Must be flexible in work hours
ESSENTIAL JOB FUNCTIONS:
Manage all business office functions for the locations
Maintain confidentiality of patient information
Ensure that medical records are accurate, maintained and kept up to date in accordance with regulations of Medicare and the Policy and Procedure Manual
Act as a liaison with patients, families and staff
Ensure that office personnel perform their duties as they pertain to office responsibilities, IDT and billing responsibilities
Ensure billing data is input accurately and in a timely manner
Ensure that medical equipment and supplies are ordered, and accurate records are maintained
Ensure that staff is informed of any changes and/or updates regarding admissions, discharges, visits, schedules, and clinical meetings as directed by the Program Director, the Director of Clinical Services and/or the Administrator
Ensure that DARs are gathered and recorded efficiently and in a timely manner
Track admissions, discharges, IDTs, certifications and re-certifications on all patients
Assist with audits of patient information
Ensure that accurate mailing lists are updated of employees, patients, volunteers, Medical Directors, physicians and nursing facilities; forward any changes to the Corporate Office
Collect and monitor payroll information for processing and submission to the payroll office
Ensure compliance, completion and submission of mid-month and month-end closings
Provide new hire orientation and ensure all processes are completed accurately and in a timely manner including, but not limited to, setup of personnel files, equipment, keys, benefits, training and skills competencies
Perform other necessary functions/duties as assigned by the Executive Director and/or the Administrator
Act as point of contact with local nursing homes and other vendors for business office related issues
May be required to supervise assigned personnel and volunteers including, but not limited to, hiring, firing, evaluating, training, mentoring, scheduling and assigning tasks
Reconcile accounts payable records with company records as well as resolving billing questions
Create physician invoices and submit for payment
Assist the Executive Director in business contracts, one-time agreements, initiate audits and submission of contracts to the billing office
Participate in and assist with community activities, i.e. health fairs, conventions, community education programs, etc., as assigned by the Executive Director, the Director of Clinical Services and/or the Administrator
WORK ENVIRONMENT:
Must comply with company policies, procedures and processes in addition to Hospice rules and regulations
Must comply with harassment and discrimination policies
Must foster good working relationships
Must be able to speak and write in English
Must be dependable and flexible in work schedule
May be required to have a valid drivers license, personal transportation and automobile insurance, depending on location
Must be willing to submit to a criminal background check prior to hire and annually thereafter
PHYSICAL ENVIRONMENT:
Must be able to read and follow instructions as required
Must be able to see and hear with or without accommodations
Requires consistent wrist movement
Must be able to sit for prolonged periods
Must be able to bend, stoop, kneel, climb
Must be able to lift up to 20 lbs. without assistance and up to 50 lbs. with assistance
Must be willing to participate in a drug/alcohol screen prior to hire, if involved in a work-related automobile accident or if reasonable suspicion is reported