Who Are We?

Red Fan Communications is a full-service public relations and marketing communications agency with one goal: Build unique communications strategies that help B2B tech brands dominate their categories and become market leaders.

Our commitment at Red Fan is to be client-centric. We are not only communications experts – we’re award-winning industry leaders, with deep knowledge spanning all things B2B and technology. We excel at making complex messages clear in the voice of a seasoned executive. 

Managers of Client Relations lead accounts, guide integrated marketing and communication strategy development, establish clear account roles and exceed goals to drive client retention, renewals and referrals. The Manager of Client Relations reports to the CEO. In this role, they support agency senior leadership with reporting, compiling success metrics, and securing testimonials from client engagements. Managers of Client Relations have experience in and a hunger to deepen their expertise in B2B technology verticals such as fintech, supply chain, AI/machine learning, insurtech and more.

Everyone at Red Fan Communications has the opportunity to learn, grow, and progress. We provide our team with the personal and professional development they need to achieve real career advancement. Our culture is endlessly collaborative and we believe in empowering all team members with the knowledge and skills to succeed at their work and exceed client expectations. 

Essential Functions, Duties, and Responsibilities:

• Oversee and maintain $1.1 million in contract revenues. Successful revenue management is evidenced by services group utilization plus client renewals, and overall account profitability.

• Maintain clear communication with the Client Services team to align team hours and agency resources with customer goals and budget. This includes ensuring effective time-tracking and client billing, minimizing scope creep, developing and monitoring activity reports and meeting all required deadlines.

• Serve as primary client contact and strategic guide for all account team members.

• Provide consistent counsel to direct marketing contacts as well as their senior teams (including C-level).

• Demonstrate a strong understanding of integrated marketing and communications strategies to consistently provide clients with the best recommendations, services and partnerships.

• Maintain a strong understanding of the media landscape, what drives news and how to build successful media relations programs.

• Ensure all client-facing communication and materials are accurate, perfectly edited and meet Red Fan standards.

Minimum Qualifications & Skill Requirements:

• 5 years of experience leading B2B and technology accounts and a proven track record of increasing responsibility and resource management.

• Bachelor’s degree in journalism, public relations, communications or marketing from an accredited university.

• Demonstrated experience motivating an internal team to succeed for multiple clients on numerous projects. 

• Extremely level-headed, quick-thinking and adept at remaining focused under pressure.

• Must think critically and make decisions with limited supervision, effectively managing teams and timelines across multiple projects simultaneously.

• Excellent written and verbal communication skills across all channels.

• Diligent editor and writer in AP Style. 

• Fluency in wire distribution services, media database and monitoring software, and other marketing tools such as Business Wire, Cision, TrendKite, Semrush and Muck Rack.

• Always at the forefront of industry trends and news, providing proactive recommendations for clients.

Red Fan Communications is proud to offer the following:

• The base salary ranges from $80,000 to $90,000 annually depending upon factors including, but not limited to, experience, skill level, education and location.

• Open leave (paid time off)

• Additional paid days off for work anniversaries and birthdays

• Health insurance (including dental and vision)

• 401K with company matching

• Professional development opportunities

• Competitive company bonus program

• Rewards and recognition programs

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Schedule:

• Monday to Friday

• Hybrid