Purpose: This position is considered to be critical to the success of the community in the areas of cash flow, community appearance, management of employees and vendors, administration, and resident relations. The Property Manager assists the Regional Property Manager(s) with the implementation of the designated budget and management plan to accomplish the goals established for the community.

Authority Level: The Property Manager reports directly to an Associate Regional Property Manager or Regional Property Manager(s) assigned to a community. Individuals reporting to and supervised by the Property Manager would be:

• Rental Office/Business Office Personnel
• Maintenance Supervisor and Maintenance Personnel
• Any other individuals assigned to the community on a part-time or temporary basis
• Contractors/vendors

Physical Requirements: The Property Manager must be able to ascend or descend multiple flights of stairs and inspect all locations at the assigned community.

Responsibilities

• Maximize apartment occupancy while minimizing delinquency and bad debt balance of rental payments.

2) Perform routine community inspections of all areas to maintain satisfactory physical appearance of community buildings, grounds and public areas; Inspections of all apartments in order to determine resident occupancy, satisfactory housekeeping, maintenance concerns, proper functioning of all appliances, fixtures and smoke detectors, and HVAC equipment (including filters). Properly documenting information is required, as well as exercising steps necessary to correct any deficiencies or violations.

3) Maintain apartment occupancy standards and enforce lease provisions, community rules, and regulations.

4) Promote sound and positive relations with residents to ensure timely and efficient level of service.

5) Supervise, train, motivate, and evaluate community personnel.

6) Eliminate safety hazards to residents, public, and employees in the workplace; promptly report hazards to the Regional Property Manager(s) and take appropriate action.

7) Maintain and control all operating costs and utility consumption as established in the annual budget.

8) Supervise the implementation of long-term community rehabilitation and improvements.

9) Maintain confidentiality about the business affairs of the company, community, residents, and employees as outlined in the Confidentiality Policy.

10) Maintain communications with residents, employees, Regional Property Manager(s), vendors, owners, government agencies, and ROSS Management personnel, or any other resources concerning management and related community issues.

11) Supervise, motivate, evaluate, and maintain positive relations with all vendors and contractors.

Maintain cooperative spirit within peer group, staff members, and vendors/contractors.

13) Respond immediately to emergency situations by notifying Regional Property Manager(s) to ensure resident and employee safety when emergency situations occur (i.e. fire, flood, inclement weather), and submit any insurance and/or incident reports concerning community losses, damages, resident claims or security issues.

14) Manage apartment turnover process in accordance with ROSS Management Services standards.

15) Assist with preparation of annual community income/expense budget.

16) Recommend improvements to and/or upgrade of current capital expense items (Replacement Reserve), for budget purposes.

17) Recommend items to reduce operating expenses and increase efficiency, income and marketability.

Ensure accuracy of resident information, account balances, and rent and security deposit collections, follow bank deposit procedures.

Ensure collection of late rental payment in accordance with company policy.

20) Responsible for on-site petty cash fund. Obtain proper authorization, when necessary.

21) Adhere to accounts payable procedures for timely completion, accuracy, and transmittal to Accounting Department for payment.

22) Attend scheduled Property Manager meetings, company sponsored training sessions and/ or events.

23) Respond and properly communicate to resident and community employees regarding any issues or concerns. This includes verbal and/or written communication.

24) Conduct community staff meetings to review policies, emergency procedures and discuss goals and problem solving.

25) Manage the lease process through review of the lease application and approval/decline of applicant. Ensure lease application documents comply with all federal and state Fair Housing regulations and other laws.

26) Ensure staff complies with Fair Housing Standards and policies established by the community and the management company.

27) Execute marketing techniques, advertising, and market surveys to achieve high occupancy levels and minimize vacancy loss. Stay abreast of current market trends within the community’s competitive set.

28) Manage preparation of weekly rental reports, service order reports, month-end reports, boiler logs, notices of accident of loss or employee injury, payroll, or any other reports required in accordance with company policy or procedure. These reports must be accurate, organized and completed in accordance with company policies and procedures.

29) Manage the completion of market surveys ensuring accuracy of comparable rental information. Communicate to sales staff market information and provide guidance to sales staff to overcome any challenges which may arise as a result of the market survey information.

30) Review of monthly financial statement with Regional Property Manager, providing information and justification for any budget variance.

31) Other duties and responsibilities as assigned.

Required Experience/Skills

5 years experience managing a hotel property or multi-family housing property, leasing and/or sales experience, maintenance knowledge, employee supervision, and resident, prospect, client relations; Knowledge of appropriate and effective conduct during emergency situations;
Excellent organizational and administrative abilities; Excellent interpersonal, written, and verbal communication skills; Detail oriented with ability to analyze issues and utilize superb problem solving skills in decision-making; Must possess excellent computer skills and familiarity with property management software.

Note: These characteristics are not in any specific order of importance, and all functions of this position may not be included. Some candidates for this position may not possess all of the above-mentioned qualifications and will be considered for employment based on previous background and experience.

Required Education

Bachelors Degree in Residential Property Management or Business Administration, preferred. Experience will be considered in lieu of college degree.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other functions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reasons.