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RT² offers the most flexible cutting-edge Retail Management Solutions that encompass sales,
inventory management, frontline employee management and engagement, payments, business
intelligence, and digital automation tools for the wireless industry. We support Fortune 500
companies, unify their customer experience, and remove pain points across multiple retail touch
points. RT² prides itself on fostering a team-oriented culture and a dynamic work environment,
where team members are set up to make meaningful contributions across the organization.
Help Desk Technician - Are you passionate about providing excellent customer service and solving technical problems?
Do you have experience working with various computer systems, software, and hardware? If so,
you might be the perfect candidate for the help desk support technician position at our company.
As a help desk support technician, you will be the first point of contact for our customers who
need assistance with their computer-related issues. You will communicate with them via phone,
email, or chat, and use your technical skills and knowledge to diagnose and resolve their
problems. You will also document the customer interactions, escalate complex issues to higher-
level support, and follow up with customers to ensure their satisfaction.
To be successful in this role, you need to have a customer-oriented attitude, excellent
communication skills, and a strong technical background. You also need to be flexible, adaptable,
and able to work under pressure.
Responsibilities:
Full Time
$54k-68k (estimate)
03/10/2024
04/27/2024
real-time-technologies.com
Detroit, MI
<25
The job skills required for Help Desk Technician include Help Desk, Troubleshooting, Customer Service, Microsoft Office, Computer Systems, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.