25 Customer Service Representative Jobs in Wilmington, MA
Raven Ridge is Hiring a Customer Service Representative Near Wilmington, MA
Responsibilities:
- Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions.
- Provide prompt and courteous responses to customer questions, concerns, and requests for information regarding our fencing products and services.
- Assist customers in selecting the right fencing solutions based on their specific needs, preferences, and budget.
- Coordinate with the sales team to schedule consultations, site visits, and installations according to customer preferences and availability.
- Manage customer accounts, including processing orders, generating quotes, and maintaining accurate records of transactions and interactions.
- Address and resolve customer complaints or issues in a timely and effective manner, escalating complex issues to the appropriate department when necessary.
- Collaborate with other departments, such as sales, operations, and logistics, to ensure seamless communication and coordination throughout the customer lifecycle.
- Stay informed about industry trends, product developments, and company policies to provide accurate and up-to-date information to customers.
- Conduct follow-up communication with customers to ensure satisfaction with our products and services and solicit feedback to identify areas for improvement.
- Uphold company values and standards of professionalism in all interactions with customers, colleagues, and external partners.
- High school diploma or equivalent
- Previous experience in customer service, sales support, or related field.
- Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
- Strong problem-solving abilities and the ability to remain calm and composed under pressure.
- Proficiency in Microsoft Office suite and customer relationship management (CRM) software.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of fencing products, materials, and installation processes is a plus.
- Willingness to learn and adapt to new technologies and procedures.
- Availability to work flexible hours, including evenings and weekends, as needed.
- A commitment to providing exceptional customer service and exceeding customer expectations.
Job Summary
Full Time
$40k-50k (estimate)
03/24/2024
05/23/2024
ravensridgecasita.com
Richford, VT
<25
Related Companies
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Products and Services, Communication Skills, Microsoft Office, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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