7 Service desk analyst Jobs in Des Moines, IA
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Randstad Digital is Hiring a Service desk analyst Near Des Moines, IA
- Fully on-site Mon-Friday standard business hours in West Des Moines, IA
- Starts off on contract / contract-to-hire
- Unfortunately TPV / C2C and sponsorship is not available on this role
- Entry level role targeting any tech support experience or a combination of education and customer service.
Join our dynamic team of IT support specialists in the insurance industry. Our team supports various internal client services to provide technical assistance to the client's employees, agents, and contractors.
Required Skills
- Outstanding communication and customer service skills.
- Experience with ServiceNow IT support ticketing system.
- Troubleshooting a wide range of IT support needs.
Job Duties
- Receiving support requests via phone calls.
- Opening support tickets within the ServiceNow ticketing system.
- Troubleshooting a wide range of IT support needs.
- Documenting issues.
- Completing required support work.
- Updating and closing out tickets.
Job Requirements
- High efficiency and work ethic required.
- Experience with any ticketing system is required, and with ServiceNow is a great positive.
- Customer ""requests"" that candidates have very clear spoken English
- Demonstrated ability to establish and maintain high levels of client trust and confidence."
Desired Skills & Experience
- College degree preferred.
- Previous experience within an IT service desk.
- Job requires outstanding communication and customer service skills.
- Ability to handle difficult situations and resolve issues are key to success in this role.
- Candidates should be able to work quickly through repetitive calls around the various technology subjects.
Last updated : 2024-05-09
Job Summary
Full Time
$48k-59k (estimate)
03/25/2024
05/26/2024
The job skills required for Service desk analyst include Troubleshooting, Customer Service, IT Support, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk analyst positions, which can be used as a reference in future career path planning. As a Service desk analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk analyst. You can explore the career advancement for a Service desk analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
04/10/2022: Burlington, VT
A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
02/25/2022: Battle Creek, MI
Customer service skills are the backbone of a successful business.
02/12/2022: Alamogordo, NM
Step 3: View the best colleges and universities for Service Desk Analyst.
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