223 Customer Service Liaison Jobs in Charlotte, NC
Randolph Gardens Nursing and Rehabilitation is Hiring a Customer Service Liaison Near Charlotte, NC
JOB DESCRIPTION
Position: Customer Service Liaison
Department: Administration
Reports to: Administrator
FLSA Status: Hourly/Non-Exempt
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Environment:
Work will be performed primarily indoors at one of our long-term healthcare facilities, throughout all areas, including in
resident rooms, and on carpeted and/or tiled floors. Work will be performed there routinely around other co-workers,
healthcare staff, residents, and guests. Due to the nature of facility’s business, worker may be exposed to occasional
slippery floors, object on floors, chemicals, sharp objects, hazardous materials and waste (including human), blood borne
pathogens, and communicable diseases, as well as high-stress medical and/or life threatening situations.
- Meet physical and sensory requirements stated below, and be able to work in the described environment.
- Assist with New Hire Orientation. To include coordinating welcome lunch; collecting completed paperwork for
- Prepare Nursing dept work schedule, ensuring PPDs are met
- Alerts appropriate department managers and facility staff of projected changes IE – admissions, room moves,
housekeeping on appropriate room and bed selection and preparation of the room.
- Communicates special needs of new admission to staff, ensuring a smooth transition.
- Prepares and distributes customer satisfaction surveys for new admissions. Post-discharges, current patients and
- Answer phones, assist visitors and residents and relay communications.
- Perform clerical tasks to include processing administrative transfer and discharges, scheduling 72 hour meeting and
- Receive grievances from families and staff, distribute to appropriate person and ensure follow through.
- Carry out additional administrative support, which may include maintaining medical records, assisting with
- Other special projects and duties, as assigned.
- High school diploma or GED required or equivalent related work experience.
- Effective verbal and written English communication skills.
- Demonstrated intermediate to advanced skills in Microsoft Word, Excel, Power Point and Outlook, Internet and
- Highest level of professionalism with the ability to maintain confidentiality.
- Ability to communicate at all levels of organization and work well within a team environment in support of company
- Customer service oriented with the ability to work well under pressure.
- Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and
- Strong analytical and problem solving skills.
- Ability to work with minimal supervision, take initiative and make independent decisions.
- Ability to deal with new tasks without the benefit of written procedures.
- Approachable, flexible and adaptable to change.
- Function independently, and have flexibility, personal integrity, and the ability to work effectively with employees
- Moderate physical activity:
able to push, pull, move, and/or carry such weight a minimum distance of fifty (50) feet.
o Reach overhead and push, pull, move, and/or lower a minimum of twenty (20) pounds.
o Standing and/or walking for more than four (5) hours per day.
o Bending and/or stooping for more than one (1) hour at a time.
I understand this job description and its requirements, and that I am expected to complete all duties as instructed and
assigned. I also understand that the job functions may be altered from time to time, and that Management has the right to
modify this job description at any time, without advance notice to me, except as required by law.
I further understand this description identifies the essential and primary duties and responsibilities of the job, and that it is
not intended to detail or contain each and every duty inherent in this job.
Job Summary
Full Time
$33k-42k (estimate)
02/01/2024
05/26/2024
The job skills required for Customer Service Liaison include Customer Service, Problem Solving, Scheduling, Flexibility, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Liaison. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Liaison. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Liaison positions, which can be used as a reference in future career path planning. As a Customer Service Liaison, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Liaison. You can explore the career advancement for a Customer Service Liaison below and select your interested title to get hiring information.
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