Radius Networks is looking for a Customer Support Representative to join the team. Radius Networks is the global leader in location technology solutions and powers some of the world’s largest restaurant, grocery, retail and hospitality brands with its Flybuy platform. Flybuy helps companies deliver a frictionless customer experience, boost loyalty and drive efficient staff operations. We have revolutionized the way companies interact and engage with their customers, and invite you to join one of the fastest-growing and most exciting companies in the country.

The ideal candidate will have strong communication skills for both internal company interaction and external customer interaction. Most importantly, the candidate will be an enthusiastic problem solver who can bring clarity and resolution to challenging situations.

This is a great opportunity for an energetic person looking to begin or continue a career in the fast-paced, rapidly-growing location technology space.

Responsibilities will include

• Handle customer and vendor support requests through email and phone support lines
• Support on-call schedules during off-hours
• Assist install vendors by analyzing hardware through remote access
• Diagnose hardware and software faults and solve technical problems over the phone
• Inform customers within agreed time limits on call-outs
• Prioritize and manage multiple open installs and support requests at one time
• Maintains rapport with vendors and customers by identifying solutions, suggesting improved methods and techniques, recommending process improvements
• Document installation actions by completing reports, logs, and records
• Diagnosing hardware and software faults and solve technical and applications problems, either over the phone or through email
• Learn Radius system requirements, components and functionality, installation and support processes, and perform acceptance tests
• Prepares daily upload to internal tracking systems

Requirements

• Rotating shift work required
• BA/BS degree or equivalent practical experience
• Superior verbal and written communication, interpersonal, and organizational skills
• Self-starter, capable of working independently and proactively
• Well-developed critical thinking and analytical skills
• Must be highly proficient with Word, and Excel

Preferred qualifications

• Experience with software and hardware products
• Technical background
• Understanding and/or interest in the Internet of Things and Bluetooth technology

Radius Networks’ Commitment to its Workplace

Radius Networks is an equal opportunity employer. We value and exercise diversity. We strive for equal treatment of all people, and to always practice fairness based on qualifications, talent, competence, and merit. We do not treat people unfairly based on age, race, color, national origin, gender, sexual orientation, marital status, pregnancy, veteran status, disability status, or religion. We keep an open mind and all applicants receive consideration. We will consider employment of qualified applicants with criminal histories in a manner consistent with applicable local laws. If you think you qualify and are a good fit for the role, we encourage you to apply! We look forward to hearing from you.