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The IT Technician (Customer Support) regularly interact with internal and external callers requesting information or to resolve telecommunications issues. Incumbents are expected to professionally dispatch internal and external calls to the appropriate Court Office, individual, or to provide the appropriate information. IT Technicians utilize Voice-Over Internet Protocols (VoIP) solutions, which run as part of the internal information technology architecture. The incumbent will assist IT helpdesk staff by providing basic technical assistance to Justices, Court staff, and Court guests in the areas of configuring, troubleshooting, and providing support for telecommunications systems such as VoIP and cellular phones. In addition, IT Technicians provide data and reports for contact information and telecommunications usage. The Court's technology environment includes telecommunications services via desktop VoIP and cellular services. Incumbent must maintain current knowledge of new applications, software updates, and hardware as technology in the telecommunications field advances. The Telecommunications group supports the configuration and training associated with all telecommunications devices to include working with vendors to configure and provide support for problems experienced by employees. Respond to emails, monitor IT trouble ticket system and take appropriate action; prolonged periods of time when incumbent must maintain close proximity to the phone console; monitors, tracks, reviews, and reports call volume usage. Performs other duties as assigned.
High school graduate required, college degree preferred.
Working for the Supreme Court of the United States offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. Additional benefits include flexible spending accounts, long-term care insurance, and the SmartBenefits transit subsidy.
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You will be evaluated for this job based on how well you meet the qualifications above.
We will review and assess your application package in comparison with the posted qualifications for the position.
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Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required:
How to Apply
You must upload the cover letter and resume. These two documents are required and must be received by the closing date, 04/08/2024, in order to be considered. Please submit only these documents unless you have prior federal and/or military experience. In that case your most recent SF-50, Statement of Service, and/or DD-214 will also be required.
(202) 479-3404
hr@supremecourt.gov
Upon submission, you will receive an e-mail acknowledging receipt of your application. Please be advised that your application will not be considered complete unless all of the required documents have been received. All applicants will be notified once a selection has been made.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required:
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Full Time
$65k-86k (estimate)
03/27/2024
05/26/2024
The job skills required for IT Technician (Customer Support) include Customer Service, Customer Support, Verbal Communication, Life Insurance, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Technician (Customer Support). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Technician (Customer Support). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Technician (Customer Support) positions, which can be used as a reference in future career path planning. As an IT Technician (Customer Support), it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technician (Customer Support). You can explore the career advancement for an IT Technician (Customer Support) below and select your interested title to get hiring information.
If you are interested in becoming an IT Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Technician job description and responsibilities
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The main duties of a technician are to provide skilled labor on complex systems or highly technical mechanical or diagnostic testing.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Technician jobs
As computer technology changes, technicians must constantly update their professional development.
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Employers may also choose to run criminal background checks on IT technicians, particularly for those who will be performing on-site services.
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Employers will accept candidates with a high school diploma can also pursue Microsoft Certified desktop support Technician ( MCDST credential.
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Excellent Problem-Solving and analytical skills.
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Get professional certifications like Cisco Certified Technician Certification and Training.
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Step 3: View the best colleges and universities for IT Technician.