124 customer success representative Jobs in miami, fl
Boats Group is Hiring a Customer Success Manager Near Miami, FL
Job Description
Customer Success Manager, Core Business
Miami, FL
Join our team at Boats Group as a Customer Success Manager, where you'll play a vital role in retaining and growing our client base in the exciting world of recreational boating. As a full-time Retention Sales Consultant, you'll leverage your consultative sales skills to foster strong relationships with our customers, driving revenue and ensuring their ongoing satisfaction with our products and services. If you're passionate about sales, enjoy working with a diverse range of clients, and thrive in a dynamic, entrepreneurial environment, we want to hear from you!
Responsibilities:
- Cultivate and maintain relationships with clients in your assigned territory, focusing on retention and expansion of their digital footprint.
- Utilize consultative selling techniques to understand each client's unique needs and goals, ensuring our solutions align with their objectives.
- Incorporate data insights into client conversations to drive revenue and demonstrate the ROI of our product suite.
- Meet monthly revenue and sales targets, while educating clients on our evolving product offerings.
- Collaborate with cross-functional teams to ensure seamless coordination and maximize sales channel success.
Requirements:
- Proven track record of success in customer retention and growing wallet share, preferably within a SaaS environment.
- Strong organizational skills, self-motivation, and ability to work independently.
- Exceptional listening skills with a knack for translating customer needs into actionable solutions.
- Proficiency in Google Suite and Salesforce, with strong computer literacy.
Perks:
- Strong PTO policy, with all days granted at the start of each year.
- Paid day off on your birthday and generous holiday schedule.
- Hybrid work model including commuter assistance.
- On-site gym and stocked kitchen.
- Comprehensive benefits package including medical, dental, vision, and life insurance, plus 401(k) matching.
- Opportunities for professional development through training programs and certifications.
- Emphasis on fostering a close-knit, inclusive team culture.
Boats Group is the fastest-growing digital business in the recreational boating space. We operate the world’s largest and most popular marketplaces for boats and yachts: Boat Trader, YachtWorld, boats.com and CosasDeBarcos. Even as the #1 destination for more than 65 million boat shoppers every year, we are always innovating. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy.
Our passion and unyielding dedication for getting people on the water influence our culture in ways you won't find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you'll find smart, dedicated people who consider one another family.
We work hard. We move fast. We push each other to be the best. And we spend each day surrounded by 500,000 boats from across the globe.
Company Description
Job Summary
Full Time
$75k-100k (estimate)
04/28/2024
05/11/2024
boatsinc.com
GLOUCESTER, MA
100 - 200
Private
EDWARD MURRAY
$10M - $50M
Retail
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
