You haven't searched anything yet.
Quantam Solutions provides IT solutions and consulting for the Commonwealth of Kentucky. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Help Desk Specialist for the Commonwealth of Kentucky’s Commonwealth Office of Technology’s Commonwealth Service Desk. Candidates must be able to work onsite Monday through Friday in Frankfort, Kentucky.
JOB DESCRIPTION:
The Commonwealth Office of Technology (COT) is seeking (1) contractor position for the Commonwealth Service Desk, Technical Services Team in Frankfort. See below for the type of position and hours needed.
CSD BUSINESS HOURS:
· Monday-Friday 6:30am-6:00pm, Saturday 7:30am – 1:00pm
· Position Hours: 9:00am-6:00pm Monday through Friday. Some Saturdays are required.
REQUIRED SKILL SETS:
· 1 year of IT experience as a Help desk or Desktop Support technician with experience providing desktop support duties and troubleshooting skills. Excellent customer service skills.
· Perfect Attendance is required for this position.
· Customer services skills and temperament:
o No foul, abrasive or condescending language used over the phone.
o No argumentative demeanor
o Takes ownership, not defensive about blame.
o Empathetic
o Patient with upset and/or angry customers.
o Good Communication Skills
o Problem solver (troubleshooting skills)
o Critical thinker
o Trainable
o Self-starting and Initiative
o Able to simplify explanations so that the customer understands.
THE FOLLOWING ARE EXAMPLES OF THE COMPETENCY ITEMS WHICH WE WOULD “LIKE” TO SEE IN THIS INDIVIDUAL AS WELL:
· Experience in customer service-oriented workplace.
· IT experience and knowledge in the following:
o Desktop Support (Onsite and remote)
o Windows 7 and 10 Operating System.
o Mapping network drives
o Global Protect support
o General NAS knowledge
o Office Suite (particularly Outlook 2013 or higher)
o Application knowledge (adobe, java, etc.)
o Preferred ServiceNow Ticketing System experience and knowledge base writing.
· Experience in phone center and/or helpdesk work.
· Experience working in a lively and ever-changing environment (adaptability).
· Experience working with, and as an active part of, a lively team (team player).
· Multi-tasking ability
· Documentation skills (clear, concise).
· Experience with Active Directory (our most used tool to reset passwords).
· Experience with remote support or desktop support.
The position will be located at the Data Center in Frankfort KY and involves a cubicle environment. The building is cleaned and sanitized twice daily.
Job Types: Full-time, Contract
Pay: $15.55 - $17.55 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Work Location: In person
Full Time | Contractor
$45k-56k (estimate)
03/13/2024
04/16/2024
iquantam.com
Detroit, TX
25 - 50
The job skills required for Desktop Support include Troubleshooting, Help Desk, Customer Service, Service Desk, Active Directory, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.