We’re searching for Desktop Support/ Technical support candidate with good experience on Troubleshooting, Networking and customer service.

Here are some of the specific details:

Desktop Support Technician
Frankfort, KY (Hybrid Remote)
Long-term Indefinite

NOTE: This is a hybrid position at this time. ( 1 week in office, 1 week remote)

Job Description

Selected Candidates Hours: Monday – Friday 7:30AM to 4:30 PM

Some Saturday 7:30 am – 1:00 pm

• 2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
• No coarse, abrasive or condescending language used over the phone to customers

The following are examples of the competency items which we would “Like” to see in this individual as well.

• Experience in customer service-oriented workplace
• IT experience and knowledge in the following.
• Desktop Support (Remote Support)
• Windows 10 Operating System.
• Mapping network drives
• Global Protect support (VPN)
• General NAS knowledge
• Office Suite (particularly Outlook 2013 or higher)
• Preferred ServiceNow Ticketing System experience.
• Experience with Desktop Support work
• Experience working in a fast-paced and ever-changing environment (adaptability)
• Experience working with, and as an active part of, a lively team (team player)
• Multi-tasking ability
• Documentation skills (clear, concise)
• Experience with Active Directory
• Experience with remote support or desktop support
• No argumentative demeanor
• Takes ownership, not defensive about blame
• Empathetic
• Patient with upset and/or angry customers
• Analytical
• Problem solver (troubleshooting skills)
• Trainable
• Self-starting and Initiative
• Able to simplify explanations so that the customer understands
• Reliable attendance
• Customer services skills and temperament

Job Type: Contract

Salary: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• No weekends
• Weekends as needed

Experience:

• Desktop Support: 1 year (Required)
• Troubleshooting: 1 year (Required)
• Customer Support: 1 year (Required)
• Forklift: 1 year (Required)

Ability to Commute:

• Frankfort, KY 40601 (Required)

Work Location: In person