**Technical Program Manager - Customer Experience**

Seattle, Washington, United States Category Engineering JOB DESCRIPTION The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people cant imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

****The Challenge****

We are looking for a Technical Program Manager to work across our Customer Experience group. In this role you will be responsible for bringing in a culture of usage data to CX features, scoping and delivering large projects end?to?end and solving other kinds of hard problems. You will make appropriate tradeoffs to optimize time?to?market, clearly communicate goals, roles, responsibilities, and desired outcomes to cross?functional project teams and other executive stakeholders.

****Responsibilities****

* Co-planning with stakeholders and business teams: product management, engineering, sales, technical support and customer success

* Creating and owning the usage collection and decision-making framework for CX

* Improving communication effectiveness within team

* Enhancing the planning process

* Identifying architectural gaps

* Working across teams to work through high priority customer needs

* Ensuring delivery of world class products and services

* Leading large, strategic initiatives like latency reduction, localization

* Owning project design and implementation of group?wide big bets

****Qualifications****

* Bachelor's degree or higher in Computer Science or a related technical field

* 8 years of technical program/project management experience

* Experience managing and successfully delivering large?scale software development projects

* Experience leading cross?functional teams to deliver projects with multiple dependencies and constraints

* Ability to communicate effectively and establish credibility with technical and non?technical partners including executive staff

* Experience defining programs, writing detailed requirements specifications, and delivering projects that meet rapidly evolving business needs

* Ability to dive deep and never be out of touch with the details of the business

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