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About Qualstar : Qualstar Credit Union is a growing, well-established, and financially strong not-for-profit organization.
We are 70,000 members strong, headquartered in Bothell, WA, with 130 employees. We are proud to specialize in providing financial services to hardworking union members through their labor union association.
We have a history of valuing staff at all levels, and staff satisfaction scores that prove it!
About our Contact Center Team : Have you ever worked in a contact center that could boast a staff satisfaction score in the top 15% of organizations surveyed?
It is amazing! And is an experience we recommend people passionate about service or financial education apply to be part of.
Our contact center team is a talented group of roughly 25 people who take pride in their impact on improving our members' financial lives.
Why join us?
Some of the benefits of joining our team include the following :
an example is educating members on how to save money or time. We take pride in helping members with Online Services and their basic questions about their accounts to complex issues.
We take the time to listen and use empathy to navigate their needs actively. We have friendly competitions within the department each month.
Each representative talks to between 60 and 80 members daily and navigates calls with the support of the many Leads, the Supervisor, or one of the two Managers.
With strong communications skills and a love for helping people, the call center takes the lead in member service."
We hire in advance to ensure our team stays well-staffed during the busy season, so we are looking for a few candidates with the right attitude.
If we sound like the right company and team for you, put your application in now - tell us about yourself!
Qualstar Credit Union is an Equal Opportunity Employer
Job Posted by ApplicantPro
Last updated : 2024-04-27
Full Time
Banking
$46k-60k (estimate)
04/28/2024
05/01/2024
qualstarcu.com
REDMOND, WA
50 - 100
1952
JOHN C RELIC
$10M - $50M
Banking
We recognize the realities of life and money, and appreciate what it means to work and save to give your family the kind of life youd like them to have. We relate to our members not simply in terms of what they need, but in recognition of who they are honest and hard-working. At the heart of Qualstar is nothing less than being true to the ideas of what a credit union should be about finding ways to improve members lives. Whether its simply knowing our members names when they walk through our doors, showing them how they can save money on their loan payments, or helping them rebuild their cre...dit they should always know that their best interest is our best interest. Simply putwere not here to make money, but to help our members make better use of theirs. We work hard to live up to that every day.
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The job skills required for Contact center specialist include Call Center, Communication Skills, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact center specialist positions, which can be used as a reference in future career path planning. As a Contact center specialist, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center specialist. You can explore the career advancement for a Contact center specialist below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Specialist job description and responsibilities
Obtain and verify information for incoming orders. Enter orders into the database with accurate information.
02/06/2022: Dayton, OH
Maintain the contact center database and update the contact log.
12/27/2021: Fort Worth, TX
Provide service by answering customer questions and offering assistance.
01/07/2022: Petaluma, CA
Handle customer complaints under company guidance and seek assistance when needed.
01/19/2022: Fort Worth, TX
Offer suggestions for streamlining processes and increasing efficiency.
02/03/2022: Bangor, ME
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Specialist jobs
Teach proper call center etiquette.
03/06/2022: Gastonia, NC
Provide knowledge management tools.
01/01/2022: Kennewick, WA
Don’t use vague language in the job description. Instead use action verbs and concrete phrases to display the information with enthusiasm and precision.
02/28/2022: Newport News, VA
Take lots of notes while on calls.
03/02/2022: Rock Island, IL
Measure and analyse customer feedback.
01/01/2022: Casper, WY
Step 3: View the best colleges and universities for Contact Center Specialist.