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About Qualstar: Qualstar Credit Union is a growing and financially strong not-for-profit organization. We are 70,000 members strong, headquartered in Bothell, WA, and have 130 employees. We are proud to specialize in providing financial services to hardworking union members through their labor union association. We have a history of valuing staff at all levels, and our staff satisfaction scores prove it!
About our Contact Center Team: Have you ever worked in a contact center that could boast a staff satisfaction score in the top 15% of organizations surveyed? It is amazing! And is an experience we recommend people passionate about service or financial education apply to be part of. Our contact center team is a talented group of roughly 25 people who take pride in their impact on improving our members' financial lives.
Our Ideal Candidate: If you have not worked in banking - that is no problem. We will train you! We are looking for people who like people and want to work in a great environment. We hire in advance to ensure our team stays well-staffed during the busy season, so we are looking for a few candidates with the right attitude.
Why join us? Some of the benefits of joining our team include the following:
Hear about the role from a member of the team: "In our Contact Center, we like to celebrate the wins (and we have many wins!); an example is educating members on how to save money or time. We take pride in helping members with Online Services and their basic questions about their accounts to complex issues. We take the time to listen and use empathy to navigate their needs actively. We have friendly competitions within the department each month. Each representative talks to between 60 and 80 members daily and navigates calls with the support of the many Leads, the Supervisor, or one of the two Managers. With strong communications skills and a love for helping people, the call center takes the lead in member service."
If we sound like the right company and team for you, submit your application now. Tell us about yourself!
Full Time
Banking
$39k-50k (estimate)
05/05/2024
05/19/2024
qualstarcu.com
REDMOND, WA
50 - 100
1952
JOHN C RELIC
$10M - $50M
Banking
We recognize the realities of life and money, and appreciate what it means to work and save to give your family the kind of life youd like them to have. We relate to our members not simply in terms of what they need, but in recognition of who they are honest and hard-working. At the heart of Qualstar is nothing less than being true to the ideas of what a credit union should be about finding ways to improve members lives. Whether its simply knowing our members names when they walk through our doors, showing them how they can save money on their loan payments, or helping them rebuild their cre...dit they should always know that their best interest is our best interest. Simply putwere not here to make money, but to help our members make better use of theirs. We work hard to live up to that every day.
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