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One of our top clients is looking for a Service Desk to join their growing team.
Title : Service Desk
Duration : Contract-to-hire
Onsite Requirement : Fully onsite. Monday- Friday. 8AM-5PM.
Summary : Under the direct supervision of the IT Support Manager, the Corporate Technical System Administrator will be responsible for hands-on hardware and software technical support.
The TSA is responsible for managing the desktop support environment including minor server / network administration as needed to support business continuity.
This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems.
Will serve as an escalation point, site lead, and subject matter expert for other junior technicians.
Essential Duties and Responsibilities (Other duties may be assigned.)
Support Continuous Improvement : Behaviors that result in the improvement of existing processes leading to greater efficiency.
It also includes the implementation of change.
Solve Problems Through Collaboration : Behaviors that involve using metrics and information, and gathering input, to make decisions.
This includes effective business judgment and critical thinking, as well as having a systematic perspective of the business.
Execute Results - Administrative : Behaviors that involve accomplishing goals, ensuring accuracy, timely completion of tasks, etc.
Plan and Prioritize : Behaviors that lead to efficiency in the use of own time and enable a flexible response to changes in priorities.
This competency includes the identification of priorities and actions that have the greatest impact on outcomes and business results.
Communicate Effectively : Behaviors that involve creating clear and open lines of communication - keeping people informed, being an active and involved listener, and communicating clearly and consistently.
and is serious-minded about responsibilities.
Deliver Customer Satisfaction - Administrative : Behaviors that involve direct interaction with external customers (trade / market) and internal customers that lead to increased customer satisfaction.
Includes creating a culture of customer excellence, developing strong working relationships, being proactive, and being a good business partner.
Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience :
Language Skills : Ability to read and interpret documents (such as general business periodicals, professional journals, technical procedures, or governmental regulations), write routine reports and correspondence, and present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability : Ability to define problems, collect data, establish facts, draw valid conclusions, interpret an extensive variety of technical instructions (in mathematical or diagram form), and deal with several abstract and concrete variables in situations where only limited standardization exists.
Certificates, Licenses, Registrations :
Last updated : 2024-04-27
Full Time
IT Outsourcing & Consulting
$56k-70k (estimate)
04/28/2024
05/11/2024
qednational.com
NEW YORK, NY
50 - 100
1993
COLLEEN MOLTER
$10M - $50M
IT Outsourcing & Consulting
IT Staff Augmentation Cyber / Information Security IT Management Consulting Technology Solutions QED National is an award winning, privately held IT consulting firm providing superior services and solutions to both public and private sector customers for the last 25 years. Headquartered in New York City, with additional presence across the country, QED National is a Certified Women-Owned Business guided by deep industry expertise and strong, ethical practices. QED National ensures a thorough, customer-focused understanding of each clients specific business needs and requirements, yielding t...ailored solutions that leverage the best IT methodologies, frameworks, practices, and standards. QED National enables its clients to achieve their daily business objectives by providing innovative IT consulting, reliable staff augmentation and scalable technology solutions. The firms reputation for exceptional quality and professional integrity has earned it contracts with many of the largest Government, Fortune 500, Health and Human Services, Transportation, Education, Energy/Utility and Financial Services organizations. For more information: (212) 481-6868 info@qednational.com
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The job skills required for Service desk include Troubleshooting, Customer Service, IT Support, Service Desk, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk positions, which can be used as a reference in future career path planning. As a Service desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk. You can explore the career advancement for a Service desk below and select your interested title to get hiring information.