Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. The Operations Manager position is responsible for the overall day-to-day activities of the Operations Department, which includes the Inspection Department, Installation Department, Warehouse, and Inventory. Overall responsibilities include ensuring all employees in these departments are being effective and efficient in their daily work activities and ensuring that all transactions with customers are handled in a timely and professional manner. The primary goal of this position is to maximize profits in all areas of the Operations Department and to maintain a strong focus on Customer Retention. Essential Duties & Responsibilities: Ensure that all Quote Requests and Inspections are closed out in a timely manner and are completed accurately. Establish an ongoing training program to provide training on all types of Fire Alarm systems and proper installation procedures for the Inspectors and Installation Department. Establish an ongoing training program to teach customer service skills and the importance of properly handling customers’ needs. Establish an ongoing training program to ensure that all members of the Operations Department are proficient in Outlook. Handle all Operations disputes including the customer and any billing discrepancies. Handle all personnel issues for the Operations department including performance evaluations and both verbal and written warnings for disciplinary reasons. Regularly meet with customers to gain feedback on how we can improve the Inspection Department, Installation Department, and Service Department. Evaluate manpower requirements and make recommendations to the Management Team on the addition or deletion of employees and be responsible for hiring all new employees in the Operations Department. Work with the Technicians, Inspectors and Field Engineers to determine an accurate inventory level for their truck inventory. Work on establishing minimum levels of inventories with an automatic ROP and ROQ. Create performance data to track achievements for each area and provide weekly feedback to the Management Team. Work with the Account Managers to develop a level of confidence in our ability to resolve Operation-related issues in a timely and professional manner. Conducts performance evaluations that are timely and constructive. Perform other duties assigned by management. Education/Qualification: Bachelor’s degree in Business Management, Business Administration, or related field required; M.B.A. preferred. Certification through the Institute of Certified Professional Managers (ICPM) preferred. Five years of related experience required. List any applicable education/qualifications. Excellent managerial and supervisory skills. Extensive knowledge of operations and production management. Ability to interpret financial data as needed to set production goals. Excellent organizational skills and attention to detail. Excellent written and verbal communication skills. Proficient in Microsoft Office Suite or similar software. Other Duties: Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy. Performs other duties as assigned. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to access and navigate the production facility. Must be able to lift 15 pounds at a time. Benefits and Perks: Excellent pay Medical, dental, vision Company paid life insurance Company paid short term disability 401K with employer match Paid vacation and company holidays Company vehicle (if job applicable) Pye Barker Fire and Safety is an Equal Opportunity Employer Click here We are hiring across the nation! Many of our roles provide on-the-job training to help you get licensed and working. View Our Locations Since 1946, we have been an industry leader with a reputation for putting our customers and our people first. More About Us We strive to serve our communities by keeping businesses, families, and neighbors safe from fire, life safety, and security risks. Our values serve as the foundation for our culture -they're how we treat our customers and each other. See Our Offerings We promise to make recommendations that are always in the best interest of our customers and provide service that's responsive and dependable, every time. You can count on us to care for you - our customer - as we care for each other. We have the utmost appreciation for this industry and each other, and are proud to be working together to help our customers and neighbors protect what they've built. We're committed to quality craftsmanship, quick response and taking care of our team members and our customers like family.