Job Description:

At Enovis we sweat the little things. We embrace collaboration with our partners and patients, and we glory in the grind of scientific excellence - with the goal of transforming medical technology as we know it.

Because that's how we change the lives of patients for the better. And that's how we create better together.

Job Title :
Regional Account Coordinator
Reports To :
Sr. Manager, Customer Care
Location:
Houston (Hybrid - 3 days in office)
Business Unit Description :
Foot & Ankle

Role Summary :

We're looking for a highly motivated and self-directed individual to be a Regional Account Coordinator . This individual will be responsible for providing excellent customer service and support to the sales and distribution teams in the assigned region(s). The main tasks of this role include, communicating effectively with customers and internal stakeholders, planning, and organizing sales activities, troubleshooting and resolving issues, coordinating distributor transitions, assisting with contracts and pricing, preparing product submissions, maintaining the sales roster, supporting biologics and patient-matched orders and invoices, training other staff members, and contributing to improvement initiatives.

Key Responsibilities:

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.

• Serve as the lead point of contact for Sales Representatives, Regional Sales Managers/Directors, Distributors, Distributor Partners/Principals, and customers in assigned region(s).
• Develop and report on objectives and key results for key areas: Distributor / Sales Representative Management, and Order Processing / Invoicing / Customer Service.
• Anticipate needs of internal and external customers and identify solutions and/or opportunities to improve the customer experience.
• Aggregates and analyzes all customer requests and provide information requested or route request to appropriate department or elevate as needed.
• Troubleshoots and utilizes problem solving techniques to resolve customer questions and issues in a timely manner.
• Provides indirect leadership to the team members providing data/order entry support for assigned region(s).
• Ensure a positive customer experience by exhibiting a helpful and team-oriented attitude towards customers and employees.
• Evaluate opportunities for improvement and take action to improve processes and reduce waste.
• Participate in quality control/assurance related activities.
• Coordinates distributor and representative onboarding activities. Partners with onboarding sales representatives to ensure an overall positive experience and follows up with them after their first cases to address any questions, issues, or concerns.

Minimum Basic Qualifications

• Undergraduate degree or four years of related work experience
• Previous work experience in a customer-facing position
• Strong understanding of business strategies and drivers, particularly as it relates to Sales Organizations.
• Ability to articulate clearly, professionally, and effectively
• Ability to prioritize and multi-task with little supervision
• Ability to maintain the confidentiality and sensitivity of customer records
• Ability to operate a computer and other general office equipment
• Experience supporting a commercial sales team (preferred)
• Experience working with data entry teams (preferred)

Work environment | Physical Demands

• Climate controlled workspace
• Ability to sit or stand for extended periods of time

"Creating better together". It's the Enovis purpose, and it's what drives us and empowers us every day on a global scale. We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

Watch this short on creating the next generation of better together at Enovis:

Better is... | Enovis

We offer a comprehensive benefits package which includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.

EQUAL EMPLOYMENT OPPORTUNITY:

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.For more information about Enovis, please visit www.enovis.com.

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.