Welcome Concierge & Administrative Assistant

We seek a cheerful, energetic, organized Welcome Concierge & Administrative Assistant.

If you think we MUST be talking about you after reading the job description below, please submit your application according to the instructions at the end. Applying on Indeed alone will not suffice.

Pure Dance Works’ Mission

Pure Dance Works exists to preserve childhood innocence, nurture confident leadership, and impact children worldwide through delightful, discovery-filled programs that develop creative, technical, and responsible dancers.

We do this through progress-based dance training that is always pure. We strive to create a positive place for our staff and students. Our ultimate vision is to create a ripple effect that positively impacts children worldwide.

Purpose of Role

Pure Dance Works impacts over 300 students in weekly group classes and requires a Welcome Concierge to keep our front office in check and reliably complete behind-the-scenes tasks.

We are looking for an exceptional and committed professional willing to go above and beyond; you will handle administrative duties and shine a light into our family’s lives, providing an enchanting experience for everyone who enters the door.

This role aims to welcome our studio community wholeheartedly, actively seeking to delight staff and customers and working to retain them.

We are looking for someone responsible, extremely reliable, organized, with good leadership skills and experience, self-motivated, an outstanding communicator, and a dedicated team player. You will be working in a fast-paced environment.

You will support the CEO’s vision for the Company by ensuring the day-to-day running of the studio is on track and running smoothly, providing an excellent customer experience, and ensuring that staff, parents, and students have the supplies and information they need.

How Your Success Will Be Measured | Main Responsibilities & Outcomes

In this role, you will report directly to the Chief Operations Officer. You will associate with children and parents daily and support the teaching staff.

• Oversee the day-to-day running of the studio:
• Maintain a genuinely positive and energetic disposition; your energy sets the tone for everyone who passes through the lobby.
• Greet students and parents and answer the phone. Actively welcome and engage families to create connections and drive retention.
• Be knowledgeable about all aspects of the studio and thoroughly understand the website, class options, pricing, policies, dress code, and enrollment.
• Support for teachers by providing information and material on time.
• Handle daily mail intake and distribution, discarding packing material.
• Track inventory of retail items, office and cleaning supplies.
• Prepare and organize classroom materials.
• Provide a hospitable environment by ensuring a clean and tidy venue.
• Maintain tidy exterior and interior entryways, lobby, restrooms, halls, cubbies, and studios.
• Launder cleaning cloths.
• Decorate the lobby seasonally.
• Open and close the building with attention to comfort, safety, and cost-saving measures.
• Retail sales: Organize, display, fit, sell, and order items as needed.
• Create a consistent shock and awe in the student experience.
• Prepare surprise items for students at pre-determined times to make them feel welcome, excited, and at ease.
• Send postcards for to students for various life events.
• Prepare promotion certificates and materials to celebrate students’ progress.
• Recognize exceptional behavior posting Star Student in the lobby.
• Reach out to absent students to check in and see if everything is alright.
• Assist the COO regarding rehearsals and performances to provide an organized and welcoming experience for staff, students, and the audience.
• Assist with costume measuring, sizing, sorting, distribution, alterations, and exchanges.
• Assist with organizing, preparing, and distributing items related to the performance.
• Assist in liaising with venue contacts, managing volunteers, load in, setting up, backstage and lobby procedures, load out, tidying the studio after returning items used in the theater.
• Provide a welcoming presence at the theater..
• Level up professional development and team connection by participating in all team training.
• Review weekly Team Note
• Attend monthly online meetings
• Attend semi-annual team retreats
• Attend quarterly 1:1 meetings with the COO

Attributes to Success

We seek an organized Welcome Concierge who thrives on surprising customers with above-average attention, who will roll up their sleeves and jump in to complete tasks wholeheartedly, always striving for excellence. To be successful in this role, you must demonstrate that you have:

A true desire to serve. You desire to deliver a great customer experience and always find a solution. You support our mission by completing behind-the-scenes administrative tasks. Your role is essential to the experience as you prioritize an enchanting experience in every customer contact. You understand that service, students, and their care are the highest priority. You always want people, no matter who they are, to have the best experience and to feel welcomed and included. This includes anticipating their needs and bringing loads of magical wow moments to each customer’s experience directly with you and each team member. We aim to have our students, parents, and staff leave with their heads held higher, their hearts fuller, and big smiles on their faces.

A great team player.It is of utmost importance to us that our team thrives as a whole. Together, we can achieve more, be stronger, and have more fun. Our team members must work well independently and collaboratively with a deep understanding of the overall why and purpose behind everything we do. Working as a team means being transparent, supportive, inclusive, positive, and acting with integrity to put the good of the company and the whole team at the center of all conversations with a focus on solutions, not problems..

Fantastic communication skills.Maintaining relationships and maintaining contact with people is a high priority. You can discuss payment issues and clearly communicate policies and guidelines. You focus on clear, transparent communication with an outlook always to find a positive solution for any issue promptly.

You take personal responsibility for your actions and pride yourself on your integrity. You are kind, enthusiastic, exude warmth, and enjoy connecting with people. Our greatest success measure is attracting and retaining people who value our culture. You understand that preserving and cherishing our relationships with our customers and team is the top priority.

Initiative. You can think outside the box and figure things out to solve problems independently and creatively. In a small business, we must act swiftly and address challenges head-on. Your ability to think and act quickly to get back on track, or better still, onto an improved track, is essential.

Good tech skills.You have intermediate to advanced tech/computer skills, are familiar with Google Drive, and can quickly navigate various technological platforms.

An eye for detail and a love of organization. You are passionate about systems, administration, and paperwork. You will utilize, document, and replicate daily, weekly, monthly, and annual procedures to ensure consistent administrative systems. You will be responsible for maintaining an organized front desk area as well as the entire building. You will need to be able to change course and work quickly when curveballs are thrown your way to ensure the company is consistent in delivering.

A passion for excellence. You go above and beyond on tasks and hold yourself to a high standard of excellence. You can identify gaps and act quickly to resolve them. You enjoy a challenge such as rearranging the class schedule in 20 minutes as a teacher has called in sick. You have an ability to prioritize and get things done. When running a small business, priorities change all the time. We need someone who can keep an eye on the big picture while creating order from chaos to ensure that we deliver consistency and excellence. You are a powerful planner and super productive.

Fast on-the-job learner.As things can quickly change in a small business and it’s often all hands on deck, it’s essential that you learn new skills on the go to help fill gaps as needed. We hold attributes like initiative, planning, punctuality, being a team player, passion, self-motivation, genuine warmth and care for people, and a sense of responsibility above knowing every piece of information or skill you might need; these can be learned.

A passion for the arts and people.Because we are a dance school, a passion for the arts, culture, and, most importantly, people (especially children) is essential. You are excited to be involved in events outside of the office, such as performances and open houses.

Details

Location: 12844 Coldwater Road, Suite D, Fort Wayne, IN 46845

Rate: TBD based on experience and performance. Based on a full-time minimum annual salary of approximately $31-40K ($15-20/hr). A ninety-day training rate will be 10% less than the expected normal hourly rate.

Type Of Work: Part-Time, 20-25 Hrs/Week

Start: Immediately for training. Independent work to begin in July.

Training hours TBD jointly during our class times and when the studio is empty. Class hours are Monday-Thursday evenings, Wednesday and Saturday mornings.

July 9-31: Tuesday and Wednesday mornings and evenings; other hours TBD jointly.

August 12: Tuesday, Wednesday, Thursdays approx 3:30-9:00 PM (Varies slightly by day, Saturdays 8:30 AM - 12:30 PM, Office Hours: A set time weekly, TBD jointly.

Summary

Pure Dance Works is growing and has many projects on the go and in the pipeline, all while we run multiple regular programs. We’re looking for a long-term team member to grow with us and create growth within the company. The role is part-time, but can move to more hours with the right person. Growth opportunities are available depending on performance and results.

To be a successful applicant, experience with technology, exceptional customer service, meticulous attention to your work and surroundings, organization, self-motivation, multi-tasking, and excellent time management skills are essential. This role includes on-the-floor admin/reception/sales work at the front desk. An Arts Management degree would be a plus.

How To Apply
If this feels like an opportunity that would bring you happiness, fulfillment, and growth, please complete the following steps.

Write a 1-2 page cover letter in Google Docs addressing how you meet the selection criteria above. Share the Doc with puredanceworks@gmail.com and include the link in your application (see below).

Complete the application found at this link: https://forms.gle/Gzo4VDhwToXQjdGB8

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Employee discount
• Professional development assistance

Schedule:

• 4 hour shift

Application Question(s):

• To be considered, you MUST complete the application found at the bottom of the job description on Indeed. You can also access the information on our website: https://puredanceworks.com/WelcomeConciergeApplication.html

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Fort Wayne, IN 46845: Relocate before starting work (Required)

Work Location: In person