Job Description

Top-ranked national direct marketing agency is seeking an Agency Customer Support Representative. The ideal candidate will have 0-1 years’ experience in direct marketing and digital marketing. The selected candidate will be responsible for maintaining excellence in client service and handling the day-to-day responsibilities of communicating with the sales teams and peers. Attention to detail, time management, and prioritizing daily work are critical to success in the role. 
Duties & Responsibilities: 
• Primary point of contact for field sales teams to execute direct mail campaigns across all Epsilon OEMs 
• Captures all dealer requested details for each campaign, working with Data, and Production to in-market each individual direct mail enrollment 
• Work with Sales team to ensure all necessary information is captured
• Oversees implementation of all campaigns ensuring accurate, efficient, and timely execution
• Ensures that all client requests are handled in a timely manner 
• Work with various internal and external data partners to obtain list of customers to receive direct mail campaigns

• Determines proofreading edits necessary to ensure accuracy of campaigns
• Maintains high quality control procedures and make recommendations as necessary for improvements 
• Ensures all processes are documented 
• Strong communication and administration skills are essential 
• The ideal candidate would be a self-starter and would require minimal direct supervision 
Technical Requirements: 
• Basic Microsoft Office applications (MS Word, Outlook, Teams and Excel) 
Preferred Qualifications:
• 1-5 yrs. customer service experience preferred 
• Strong interpersonal, written, and verbal communication skills 
• Ability to work effectively in a cross functional dynamic team environment 
• Ability to maintain positive, professional demeanor at all times 
• Attention to detail

• Salesforce experience is a plus

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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