General Description and Classification Standards

Provides varied and advanced level administrative and support services to an assigned department. Typically supervises lower level administrative support staff, temporary employees or interns. Prepares, reviews, distributes, and. or files routine correspondence, memoranda, letters and reports; attends staff and other meetings and takes notes or minutes. Plans and/or coordinates meetings within department or across departments. Carries out projects and serves on interdepartmental teams for process improvement or other tasks. Answers calls, responds to general phone, email, or written inquires. Maintains department records and files. 

Supervision Received

Works under very general supervision. May work independently or with other workers with responsibility for completion of assigned tasks. 

Essential Duties & Responsibilities 

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

• Participate in project design meetings and propose improvements if necessary

• Coordinate project management activities, resources, equipment and information

• Plan and manage team goals, project schedules and new information

• Monitor project progress and handle any issues that arise

• Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored

• Act as the point of contact and communicate project status to all participants

• Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails

• Communicate with clients to identify and define project requirements, scope and objectives

• Works in partnership with AIM regarding CityNet, Internet and with PIO’s on communication related assignments

• Various other duties and projects as assigned

Decision Making

Follows standardized procedures and written instructions to accomplish assigned tasks

Leadership Provided

Routinely provides work group leadership, guidance, and/or training to less experienced staff

Knowledge, Skills & Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list

• Advanced attention to detail

• Ability to show initiative

• Time and documentation management

• Strong organizational and multi-tasking skills

• Strong analytical and problem-solving abilities

• Advanced customer service and interpersonal skills

• Advanced written and verbal communication skills

• Advanced planning, execution skills and proactive gets things done

• Advanced knowledge of Microsoft Office applications.

Minimum Qualifications – Education and Experience

• Bachelor’s degree in Communications, Marketing, Public Relations, Business Management or related field

• 2 - 4 years of project management/development

Preferred Education & Experience

3-5 years of experience with leading or managing a project from conception to completion 

Licensures and Certifications

None required

Essential Capabilities and Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job