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Description
Prosource, the region’s leading business technology solutions provider, has been awarded a Top Workplaces 2023 honor by The Enquirer. The list is based on employee feedback gathered through a third-party survey administrered by employee engagement technology partner Energage, LLC. The anonymous survey uniquely measures 15 drivers of engaged cultures that are critical to the success of any organization including alignment, execution, and connection, just to name a few.
Major Goals and Responsibilities
The STAM is the strategic technical account manager for our contracted managed IT customers and is responsible for maintaining a strategic business relationship with the C-Level and/or primary contact. The STAM will provide strategic technical guidance to the customer through Technology Alignment and Planning sessions (TAP) and by creating a unique technology roadmap for each customer. The STAM will be responsible for maintaining and growing monthly recurring revenue from their customers as well as selling IT hardware, software, and projects within their customer base and actively maximizing our product stack adoption within each account. This will be done by delivering and facilitating “vCIO Services” to the client. Success will be measured by: elevating Net Promoter Score (NPS), growing client project and labor revenue (1-time revenue), growing the managed re-ccurring revenue (MRR), and steering monthly Technology and Alignment Planning Sessions (TAPs).
Requirements
Essential Activities and Responsibilities
Strategic Account Management (50%)
- Demonstrate our value to their business through performance metrics and reviewing technology initiatives we have implemented over the past quarter.
- Deliver technology advice and guidance to each client based on their current technology position and needs.
- Educate the customer on technology trends that impact their business or industry.
- Review and understand the customer’s business climate and goals and discuss how we can use technology to help them achieve their goals.
- Create and update an annual technology budget.
- Discuss and plan for upcoming and future technology projects.
- Support and/or lead the Change Management (technical & cultural) to help the client achieve their desired outcomes.
Sales (30%)
Team Quarterback (20%)
Prerequisites (i.e… education, experience)
Skills
- CompTIA
- Microsoft MCP
- Cisco/Meraki
Primary People Contacts
Toughest Part of the Job
Compensation Method
Travel
Full Time
Wholesale
$76k-102k (estimate)
05/06/2024
07/04/2024
prosource.net
IDAHO FALLS, ID
25 - 50
1991
$10M - $50M
Wholesale
The job skills required for Strategic Technical Account Manager include Customer Service, Account Management, Products and Services, Futures, Planning, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Strategic Technical Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Strategic Technical Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Strategic Technical Account Manager positions, which can be used as a reference in future career path planning. As a Strategic Technical Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Strategic Technical Account Manager. You can explore the career advancement for a Strategic Technical Account Manager below and select your interested title to get hiring information.